:root {
  --bg: #fbf7f4;
  --card: rgba(255,255,255,0.9);
  --card-solid: #ffffff;
  --text: #26201f;
  --muted: #877875;
  --line: #eadfdb;
  --rose: #b85f76;
  --rose-dark: #94485e;
  --rose-soft: #f3dce3;
  --beige: #efe4dd;
  --sage: #dfe8d6;
  --sage-text: #526548;
  --amber: #f7dfbd;
  --amber-text: #8a5b23;
  --black: #0d0b0b;
  --gold: #d8a15f;
  --shadow: 0 16px 45px rgba(90, 54, 59, 0.11);
}
* { box-sizing: border-box; }
body {
  margin: 0;
  background: radial-gradient(circle at top left, #fff 0, var(--bg) 42%, #f7eeeb 100%);
  color: var(--text);
  font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
  min-height: 100vh;
}
.hidden { display: none !important; }
.app-shell { max-width: 520px; margin: 0 auto; min-height: 100vh; padding: 18px 16px 120px; }
h1, h2, h3, p { margin: 0; }
h1 { font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif; font-weight: 500; font-size: 42px; line-height: 1.02; letter-spacing: -1px; }
h2 { font-size: 20px; font-weight: 800; }
.brand-small, .eyebrow { color: var(--rose); font-size: 14px; margin-bottom: 6px; font-weight: 800; letter-spacing: .2px; }
.muted { color: var(--muted); font-size: 13px; }
.card, .conversation-card, .booking-summary, .control-panel {
  background: var(--card); border: 1px solid var(--line); border-radius: 22px; box-shadow: var(--shadow); backdrop-filter: blur(8px);
}

/* Branded login */
.login-view { min-height: 95vh; display: flex; flex-direction: column; justify-content: center; gap: 18px; }
.login-hero-card, .home-hero {
  position: relative; overflow: hidden; border-radius: 28px; min-height: 260px; box-shadow: 0 22px 60px rgba(48, 26, 28, .20); border: 1px solid rgba(255,255,255,.35); background: #080606;
}
.login-hero-card img, .home-hero img { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; object-position: center 36%; }
.hero-shade { position: absolute; inset: 0; background: linear-gradient(90deg, rgba(0,0,0,.88) 0%, rgba(0,0,0,.58) 42%, rgba(0,0,0,.05) 100%), linear-gradient(0deg, rgba(0,0,0,.50), rgba(0,0,0,0) 55%); }
.login-hero-copy { position: absolute; left: 22px; right: 145px; bottom: 22px; color: #fff; }
.login-hero-copy .brand-small { color: #f09aaa; text-shadow: 0 2px 12px rgba(0,0,0,.6); }
.login-hero-copy h1 { font-size: 38px; color: #fff; text-shadow: 0 4px 18px rgba(0,0,0,.45); }
.login-hero-copy p { color: rgba(255,255,255,.86); font-size: 14px; margin-top: 8px; line-height: 1.45; }
.login-card { margin-top: 0; }
.login-card-head { display: flex; align-items: center; gap: 13px; margin-bottom: 6px; }
.brand-mark {
  width: 54px; height: 54px; border-radius: 18px; display: grid; place-items: center;
  background: linear-gradient(135deg, var(--rose-soft), #fff); color: var(--rose-dark);
  font-family: Georgia, serif; font-size: 21px; box-shadow: var(--shadow); flex: 0 0 auto;
}

.form-card { padding: 18px; }
label { display: block; color: var(--muted); font-size: 13px; margin: 12px 0 7px; }
input, textarea {
  width: 100%; border: 1px solid var(--line); background: #fff; color: var(--text); border-radius: 16px;
  padding: 13px 14px; font: inherit; outline: none;
}
textarea { resize: none; }
input:focus, textarea:focus { border-color: var(--rose); box-shadow: 0 0 0 4px rgba(184,95,118,0.12); }
.primary-btn, .secondary-btn, .icon-btn, .tab {
  border: 0; border-radius: 999px; font: inherit; cursor: pointer; transition: transform .1s ease, opacity .15s ease;
}
.primary-btn { background: linear-gradient(135deg, var(--rose), var(--rose-dark)); color: #fff; padding: 13px 18px; font-weight: 700; }
.secondary-btn { background: #fff; border: 1px solid #d8bbc3; color: var(--rose-dark); padding: 12px 18px; font-weight: 700; }
.full { width: 100%; margin-top: 16px; }
.icon-btn { width: 44px; height: 44px; background: rgba(255,255,255,0.85); color: var(--text); font-size: 25px; display: inline-grid; place-items: center; }
button:active { transform: scale(.98); }
button:disabled { opacity: .55; cursor: not-allowed; }
.error-text { color: #b04444; font-size: 13px; margin-top: 10px; }

/* Branded home hero */
.home-hero { min-height: 214px; margin-bottom: 16px; }
.home-hero img { object-position: center 39%; }
.home-hero .hero-shade { background: linear-gradient(90deg, rgba(0,0,0,.92) 0%, rgba(0,0,0,.60) 44%, rgba(0,0,0,.12) 100%), linear-gradient(0deg, rgba(0,0,0,.52), rgba(0,0,0,0) 55%); }
.home-hero-copy { position: absolute; left: 20px; right: 112px; bottom: 20px; color: #fff; }
.home-hero-copy .brand-small { color: #f09aaa; text-shadow: 0 2px 12px rgba(0,0,0,.7); }
.home-hero-copy h1 { color: #fff; font-size: 44px; text-shadow: 0 5px 20px rgba(0,0,0,.45); }
.home-hero-copy p { color: rgba(255,255,255,.78); font-size: 13px; margin-top: 6px; }
.logout-floating { position: absolute; right: 16px; top: 16px; background: rgba(255,255,255,.92); }

.tabs {
  display: grid; grid-template-columns: repeat(5, 1fr); gap: 4px; background: rgba(255,255,255,.75); border: 1px solid var(--line); padding: 4px; border-radius: 999px; margin-bottom: 18px;
}
.tab { background: transparent; color: var(--muted); padding: 10px 8px; font-size: 13px; }
.tab.active { background: var(--rose); color: #fff; box-shadow: 0 8px 20px rgba(184,95,118,.22); }
.status-banner { padding: 12px 14px; border-radius: 16px; background: #fff7e8; color: #6e4d23; margin-bottom: 12px; }
.conversation-list { display: flex; flex-direction: column; gap: 13px; }
.conversation-card { padding: 16px; }
.card-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 10px; }
.person { display: flex; align-items: center; gap: 12px; min-width: 0; }
.avatar { flex: 0 0 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; color: #fff; background: linear-gradient(135deg, #d898a5, #a95f72); font-family: Georgia, serif; font-size: 21px; }
.name-line { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.name { font-size: 18px; font-weight: 800; }
.tag { font-size: 12px; padding: 5px 9px; border-radius: 999px; background: var(--rose-soft); color: var(--rose-dark); }
.tag.warning { background: var(--amber); color: var(--amber-text); }
.tag.sage { background: var(--sage); color: var(--sage-text); }
.time { color: var(--muted); font-size: 12px; white-space: nowrap; }
.detail-grid { display: grid; grid-template-columns: 80px 1fr; gap: 7px 12px; font-size: 14px; margin: 10px 0 12px 56px; }
.detail-grid .label { color: var(--muted); }
.preview { color: var(--muted); font-size: 13px; margin-left: 56px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.card-actions { display: flex; align-items: center; justify-content: space-between; margin-top: 14px; gap: 10px; }
.status-pill { display: inline-flex; align-items: center; justify-content: center; padding: 7px 11px; border-radius: 999px; font-size: 12px; font-weight: 700; background: var(--sage); color: var(--sage-text); white-space: nowrap; }
.status-pill.paused { background: var(--amber); color: var(--amber-text); }
.open-btn { padding: 9px 18px; background: #fff; border: 1px solid #d8bbc3; color: var(--rose-dark); border-radius: 999px; font-weight: 700; }
.thread-view { padding-bottom: 210px; }
.thread-header {
  position: sticky; top: 0; z-index: 5; margin: -18px -16px 10px; padding: 16px; background: rgba(251,247,244,.92);
  backdrop-filter: blur(12px); display: flex; align-items: center; gap: 10px; border-bottom: 1px solid var(--line);
}
.thread-title { flex: 1; min-width: 0; }
.booking-summary { padding: 14px; margin: 14px 0; }
.booking-summary h3 { margin: 0 0 10px; color: var(--rose-dark); font-size: 15px; }
.summary-row { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; font-size: 12px; }
.summary-row span { color: var(--muted); display: block; margin-bottom: 4px; }
.summary-row strong { display: block; font-size: 13px; }
.messages-list { display: flex; flex-direction: column; gap: 10px; padding: 6px 0 20px; }
.message { max-width: 82%; padding: 11px 13px; border-radius: 18px; font-size: 15px; line-height: 1.38; box-shadow: 0 8px 20px rgba(70,50,55,.06); }
.message .meta { margin-top: 7px; font-size: 11px; color: var(--muted); }
.message.inbound { align-self: flex-start; background: #fff; border-bottom-left-radius: 6px; }
.message.ai { align-self: flex-end; background: #f7e3ea; border-bottom-right-radius: 6px; }
.message.human { align-self: flex-end; background: #e9f0e1; border-bottom-right-radius: 6px; }
.control-panel {
  position: fixed; left: 50%; bottom: 0; transform: translateX(-50%); width: min(520px, 100%); padding: 14px 16px 18px; border-radius: 24px 24px 0 0; background: rgba(255,255,255,.96);
}
.ai-controls { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-bottom: 10px; }
.empty-state { text-align: center; padding: 24px 16px; color: var(--muted); border: 1px dashed var(--line); border-radius: 20px; background: rgba(255,255,255,.55); }
@media (min-width: 760px) { .app-shell { padding-top: 26px; } }
@media (max-width: 390px) {
  .login-hero-card { min-height: 235px; }
  .login-hero-copy, .home-hero-copy { right: 92px; }
  .login-hero-copy h1 { font-size: 32px; }
  .home-hero-copy h1 { font-size: 38px; }
  .tab { font-size: 12px; padding-left: 5px; padding-right: 5px; }
}

/* V1.4 bilingual / RTL polish */
.language-toggle {
  position: fixed;
  z-index: 20;
  top: 12px;
  left: 50%;
  transform: translateX(-50%);
  border: 1px solid rgba(184,95,118,.22);
  background: rgba(255,255,255,.88);
  color: var(--rose-dark);
  border-radius: 999px;
  padding: 8px 13px;
  font-weight: 800;
  font-size: 12px;
  box-shadow: 0 8px 25px rgba(90,54,59,.12);
  backdrop-filter: blur(10px);
}
body.rtl {
  direction: rtl;
  font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Tahoma, Arial, sans-serif;
}
body.rtl h1 { letter-spacing: 0; font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Tahoma, Arial, sans-serif; font-weight: 900; }
body.rtl .login-hero-copy,
body.rtl .home-hero-copy { left: 110px; right: 20px; text-align: right; }
body.rtl .hero-shade { background: linear-gradient(270deg, rgba(0,0,0,.92) 0%, rgba(0,0,0,.60) 44%, rgba(0,0,0,.12) 100%), linear-gradient(0deg, rgba(0,0,0,.52), rgba(0,0,0,0) 55%); }
body.rtl .login-hero-card .hero-shade { background: linear-gradient(270deg, rgba(0,0,0,.88) 0%, rgba(0,0,0,.58) 42%, rgba(0,0,0,.05) 100%), linear-gradient(0deg, rgba(0,0,0,.50), rgba(0,0,0,0) 55%); }
body.rtl .logout-floating { right: auto; left: 16px; }
body.rtl .login-card-head,
body.rtl .person,
body.rtl .name-line,
body.rtl .card-head,
body.rtl .card-actions,
body.rtl .thread-header { direction: rtl; }
body.rtl .detail-grid { grid-template-columns: 88px 1fr; margin-left: 0; margin-right: 56px; }
body.rtl .preview { margin-left: 0; margin-right: 56px; }
body.rtl .message.inbound { align-self: flex-end; border-bottom-left-radius: 18px; border-bottom-right-radius: 6px; text-align: right; }
body.rtl .message.ai,
body.rtl .message.human { align-self: flex-start; border-bottom-right-radius: 18px; border-bottom-left-radius: 6px; text-align: right; }
body.rtl .message .meta { text-align: inherit; }
body.rtl .back-btn { transform: scaleX(-1); }
body.rtl input,
body.rtl textarea { text-align: right; direction: rtl; }
body.rtl .summary-row { direction: rtl; }
body.rtl .status-banner,
body.rtl .empty-state { text-align: center; }
.audio-player { margin-top: 8px; }
.audio-player audio { width: 100%; max-width: 260px; display: block; }
.voice-chip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 11px;
  border-radius: 999px;
  background: rgba(184,95,118,.12);
  color: var(--rose-dark);
  font-weight: 800;
  font-size: 13px;
  margin-bottom: 7px;
}
.message.human .voice-chip { background: rgba(82,101,72,.12); color: var(--sage-text); }
.message.inbound .voice-chip { background: rgba(184,95,118,.09); }
.transcript-label { color: var(--muted); font-size: 12px; font-weight: 700; margin: 4px 0; }
@media (max-width: 390px) {
  body.rtl .login-hero-copy,
  body.rtl .home-hero-copy { left: 92px; right: 18px; }
}

/* V1.5 image messages, WhatsApp profile label, and thumb scroll button */
.profile-muted {
  color: rgba(135, 120, 117, .78);
  font-size: 12px;
  margin-top: 2px;
  line-height: 1.2;
}
.thread-title .profile-muted {
  margin-top: 2px;
  max-width: 230px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.thread-scroll-wrap {
  position: relative;
}
.scroll-bottom-btn {
  position: fixed;
  right: max(18px, calc(50% - 244px));
  bottom: 250px;
  z-index: 8;
  width: 44px;
  height: 44px;
  border: 1px solid rgba(216, 187, 195, .75);
  border-radius: 999px;
  background: rgba(255,255,255,.92);
  color: var(--rose-dark);
  box-shadow: 0 10px 30px rgba(90,54,59,.16);
  backdrop-filter: blur(10px);
  font-size: 26px;
  font-weight: 900;
  line-height: 1;
  cursor: pointer;
}
.scroll-bottom-btn:active { transform: scale(.96); }
body.rtl .scroll-bottom-btn {
  right: auto;
  left: max(18px, calc(50% - 244px));
}
.image-chip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 11px;
  border-radius: 999px;
  background: rgba(184,95,118,.12);
  color: var(--rose-dark);
  font-weight: 800;
  font-size: 13px;
  margin-bottom: 8px;
}
.message.human .image-chip { background: rgba(82,101,72,.12); color: var(--sage-text); }
.message.inbound .image-chip { background: rgba(184,95,118,.09); }
.image-preview-link {
  display: block;
  text-decoration: none;
  margin: 2px 0 8px;
}
.message-image {
  display: block;
  width: 100%;
  max-width: 310px;
  max-height: 360px;
  object-fit: cover;
  border-radius: 16px;
  border: 1px solid rgba(234,223,219,.9);
  box-shadow: 0 10px 24px rgba(70,50,55,.08);
  background: #f4ece9;
}
.message.inbound .message-image { border-bottom-left-radius: 7px; }
.message.ai .message-image,
.message.human .message-image { border-bottom-right-radius: 7px; }
body.rtl .message.inbound .message-image { border-bottom-left-radius: 16px; border-bottom-right-radius: 7px; }
body.rtl .message.ai .message-image,
body.rtl .message.human .message-image { border-bottom-right-radius: 16px; border-bottom-left-radius: 7px; }
@media (max-width: 390px) {
  .scroll-bottom-btn { right: 16px; bottom: 212px; }
  body.rtl .scroll-bottom-btn { left: 16px; right: auto; }
  .message-image { max-height: 310px; }
}

/* V1.6 booking approval cards */
.booking-card-summary {
  margin: 12px 0 0 56px;
  background: rgba(250,250,250,.78);
  border: 1px solid #eeeeee;
  border-radius: 14px;
  padding: 11px 12px;
  color: #4b4240;
  font-size: 13px;
  line-height: 1.5;
}
.booking-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-top: 14px;
}
.booking-actions .primary-btn,
.booking-actions .secondary-btn { width: 100%; margin: 0; }
body.rtl .booking-card-summary { margin-left: 0; margin-right: 56px; text-align: right; }
@media (max-width: 430px) {
  .tabs { border-radius: 22px; grid-template-columns: repeat(3, 1fr); }
  .tab { border-radius: 999px; }
  .booking-actions { grid-template-columns: 1fr; }
  .scroll-bottom-btn { bottom: 265px; }
}

/* V1.9 booking workflow finalization */
.booking-status {
  font-weight: 800;
  border: 1px solid transparent;
}
.booking-status-inline {
  display: inline-flex;
  align-items: center;
  padding: 5px 9px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 800;
  border: 1px solid transparent;
}
.status-pending { background: #fff3cd !important; color: #7a5200 !important; border-color: #f2d58d !important; }
.status-approved { background: #dff1ff !important; color: #15527a !important; border-color: #aad8f5 !important; }
.status-confirmed { background: #def7e7 !important; color: #17613a !important; border-color: #a9e6bd !important; }
.status-rescheduling { background: #f3e5ff !important; color: #63328a !important; border-color: #d6b6f0 !important; }
.status-rejected { background: #ffe1e1 !important; color: #8a2626 !important; border-color: #f3adad !important; }
.status-cancelled, .status-expired { background: #eeeeee !important; color: #5f5f5f !important; border-color: #d5d5d5 !important; }
.status-completed { background: #e2f4ef !important; color: #1d6658 !important; border-color: #a8d9cd !important; }
.status-neutral { background: var(--rose-soft) !important; color: var(--rose-dark) !important; }
.change-note-panel {
  margin: 12px 0 0 56px;
  background: rgba(255,255,255,.92);
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: 12px;
  box-shadow: 0 10px 24px rgba(70,50,55,.06);
}
.change-note-panel textarea {
  min-height: 104px;
  resize: vertical;
  border-radius: 16px;
  line-height: 1.45;
}
.change-note-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-top: 10px;
}
.change-note-actions .primary-btn,
.change-note-actions .secondary-btn { width: 100%; margin: 0; }
body.rtl .change-note-panel { margin-left: 0; margin-right: 56px; text-align: right; }
@media (max-width: 430px) {
  .change-note-panel { margin-left: 0; }
  body.rtl .change-note-panel { margin-right: 0; }
  .change-note-actions { grid-template-columns: 1fr; }
}

/* V1.11 booking action feedback */
.booking-action-feedback {
  margin: 12px 0 0 56px;
  padding: 11px 13px;
  border-radius: 14px;
  font-size: 13px;
  font-weight: 800;
  border: 1px solid transparent;
  animation: bookingFeedbackIn .22s ease-out;
}
.booking-action-feedback.success { background: #def7e7; color: #17613a; border-color: #a9e6bd; }
.booking-action-feedback.pending { background: #fff3cd; color: #7a5200; border-color: #f2d58d; }
.booking-action-feedback.error { background: #ffe1e1; color: #8a2626; border-color: #f3adad; }
body.rtl .booking-action-feedback { margin-left: 0; margin-right: 56px; text-align: right; }
@keyframes bookingFeedbackIn { from { opacity: 0; transform: translateY(-4px); } to { opacity: 1; transform: translateY(0); } }
@media (max-width: 430px) { .booking-action-feedback { margin-left: 0; } body.rtl .booking-action-feedback { margin-right: 0; } }

/* V1.13 Active Offers */
.offers-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  margin: 12px 0 18px;
}
.offers-header h2 { margin: 0; color: #4a2f35; font-size: 24px; }
.offers-header p { margin: 4px 0 0; color: #8b777a; font-size: 14px; line-height: 1.4; }
.offer-card-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 16px;
  margin-top: 16px;
}
.offer-card-voucher {
  position: relative;
  background: linear-gradient(135deg, #fff 0%, #fff8fb 100%);
  border: 1px solid #ead8df;
  border-radius: 24px;
  box-shadow: 0 14px 30px rgba(91, 58, 65, 0.09);
  padding: 20px;
  overflow: hidden;
}
.offer-card-voucher::before,
.offer-card-voucher::after {
  content: '';
  position: absolute;
  top: 54%;
  width: 24px;
  height: 24px;
  background: #fbf3f1;
  border-radius: 50%;
  border: 1px solid #ead8df;
}
.offer-card-voucher::before { left: -13px; }
.offer-card-voucher::after { right: -13px; }
.offer-card-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  margin-bottom: 12px;
}
.offer-category {
  color: #8a5a67;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: .02em;
}
.offer-status {
  border-radius: 999px;
  padding: 6px 10px;
  font-size: 12px;
  font-weight: 800;
  border: 1px solid transparent;
}
.offer-status.offer-active { background: #def7e7; color: #17613a; border-color: #a9e6bd; }
.offer-status.offer-scheduled { background: #e8f1ff; color: #1e4f8f; border-color: #a7c8f5; }
.offer-status.offer-expired { background: #f0f0f0; color: #777; border-color: #d8d8d8; }
.offer-status.offer-inactive { background: #ffe1e1; color: #8a2626; border-color: #f3adad; }
.offer-card-voucher h3 { margin: 0 0 10px; font-size: 22px; color: #30252a; }
.offer-message { color: #4c3f43; line-height: 1.65; white-space: pre-line; margin: 0 0 14px; }
.offer-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  color: #6e5b60;
  font-size: 13px;
  margin: 14px 0;
}
.offer-keywords {
  font-size: 12px;
  color: #9b858a;
  border-top: 1px dashed #ead8df;
  padding-top: 10px;
}
.offer-internal-note {
  background: #fff7e8;
  color: #684a22;
  border-radius: 12px;
  padding: 10px;
  font-size: 13px;
}
.offer-link { display: inline-block; margin: 8px 0; color: #a74762; font-weight: 700; }
.offer-form { margin: 12px 0 18px; }
.offer-form-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.offer-form-head h2 { margin: 0; }
.form-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.checkbox-row { display: flex; gap: 18px; flex-wrap: wrap; margin: 10px 0; color: #56464a; }
.checkbox-row label { display: inline-flex; align-items: center; gap: 8px; }
.small-btn { padding: 8px 12px; width: auto; }
.offers-feedback { margin-left: 0; margin-bottom: 12px; }
body.rtl .offers-feedback { margin-right: 0; }
@media (max-width: 640px) {
  .offers-header { flex-direction: column; align-items: stretch; }
  .form-grid-2 { grid-template-columns: 1fr; }
  .offer-meta { grid-template-columns: 1fr; }
}

/* V1.14 offer UX and branch polish */
body.branch-console-mode {
  background: radial-gradient(circle at top left, #fff 0, #f2f8f6 42%, #e8f1ed 100%);
}
body.branch-console-mode .home-hero {
  background: linear-gradient(135deg, #23453f, #5d8176);
  border-color: rgba(255,255,255,.5);
}
body.branch-console-mode .home-hero .hero-shade {
  background: linear-gradient(90deg, rgba(15,44,39,.94) 0%, rgba(20,70,60,.72) 46%, rgba(13,40,35,.18) 100%), linear-gradient(0deg, rgba(0,0,0,.38), rgba(0,0,0,0) 55%);
}
body.branch-console-mode .home-hero-copy .brand-small { color: #bce6d8; }
body.branch-console-mode .tab.active { background: #2f7465; box-shadow: 0 8px 20px rgba(47,116,101,.22); }
body.branch-console-mode .avatar { background: linear-gradient(135deg, #7bb9a8, #2f7465); }

.booking-ribbon {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  margin: -6px 0 14px;
  padding: 8px;
  border: 1px solid rgba(172,203,194,.75);
  border-radius: 20px;
  background: linear-gradient(135deg, rgba(255,255,255,.9), rgba(234,247,242,.92));
  box-shadow: 0 12px 28px rgba(35,69,63,.08);
  overflow-x: auto;
}
.ribbon-chip {
  min-width: 74px;
  display: grid;
  place-items: center;
  gap: 2px;
  padding: 9px 6px;
  border-radius: 16px;
  background: rgba(255,255,255,.8);
  border: 1px solid rgba(191,219,210,.9);
  color: #23453f;
}
.ribbon-chip span { font-size: 18px; }
.ribbon-chip strong { font-size: 18px; line-height: 1; }
.ribbon-chip em { font-style: normal; font-size: 11px; color: #5f7770; text-align: center; }

.offer-form-wow {
  position: relative;
  overflow: hidden;
  border: 1px solid rgba(226,178,192,.6);
  background: linear-gradient(150deg, rgba(255,255,255,.96), rgba(255,244,248,.96));
}
.offer-form-wow::before {
  content: '';
  position: absolute;
  inset: 0 0 auto 0;
  height: 5px;
  background: linear-gradient(90deg, #b85f76, #d8a15f, #8fb7a6);
}
.offer-form-kicker {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 4px;
  color: #a74762;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .03em;
  text-transform: uppercase;
}
.pretty-field { margin: 12px 0 0; }
.pretty-field label { margin-top: 0; font-weight: 850; color: #6a535a; }
.pretty-field small, .offer-form-help {
  display: block;
  margin-top: 6px;
  color: #9a7f86;
  font-size: 12px;
  line-height: 1.35;
}
.pretty-field input,
.pretty-field textarea,
.pretty-field select,
.offer-form-wow select {
  width: 100%;
  border: 1px solid rgba(224,194,203,.92);
  background: linear-gradient(180deg, #fff, #fffafb);
  color: var(--text);
  border-radius: 18px;
  padding: 14px 15px;
  font: inherit;
  outline: none;
  box-shadow: inset 0 1px 0 rgba(255,255,255,.85), 0 8px 18px rgba(90,54,59,.035);
}
.pretty-field textarea { resize: vertical; min-height: 92px; }
.pretty-field input:focus,
.pretty-field textarea:focus,
.pretty-field select:focus {
  border-color: var(--rose);
  box-shadow: 0 0 0 4px rgba(184,95,118,0.12), 0 10px 22px rgba(90,54,59,.06);
}
.date-field.disabled { opacity: .52; }
.date-field.disabled input { background: #f3ecea; cursor: not-allowed; }
.offer-toggle-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  margin-top: 14px;
}
.offer-toggle-row label {
  margin: 0;
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 12px 13px;
  border-radius: 18px;
  background: #fff;
  border: 1px solid rgba(224,194,203,.92);
  font-weight: 800;
  color: #5d434b;
}
.offer-toggle-row input { width: auto; accent-color: var(--rose); }
.offer-save-btn { box-shadow: 0 14px 28px rgba(184,95,118,.24); }

.offers-header {
  padding: 18px;
  border-radius: 26px;
  background: linear-gradient(135deg, rgba(255,255,255,.96), rgba(255,240,246,.9));
  border: 1px solid rgba(226,178,192,.58);
  box-shadow: var(--shadow);
}
.offer-card-voucher {
  background: linear-gradient(135deg, #fff 0%, #fff5f8 55%, #fffaf1 100%);
  border: 1px solid rgba(218,167,183,.75);
  border-radius: 28px;
  box-shadow: 0 18px 42px rgba(91,58,65,0.13);
  padding: 0;
}
.offer-card-voucher::before,
.offer-card-voucher::after { top: 50%; background: var(--bg); }
.offer-card-voucher .offer-card-top { padding: 18px 18px 0; }
.offer-ticket-body {
  padding: 4px 18px 8px;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 13px;
  align-items: center;
}
.offer-price-badge {
  min-width: 76px;
  min-height: 76px;
  border-radius: 22px;
  display: grid;
  place-items: center;
  text-align: center;
  padding: 9px;
  color: #fff;
  background: linear-gradient(135deg, #b85f76, #94485e);
  font-weight: 950;
  line-height: 1.1;
  box-shadow: 0 12px 24px rgba(184,95,118,.24);
}
.offer-card-voucher h3 { margin: 0; font-size: 21px; line-height: 1.15; }
.offer-card-voucher .offer-message { margin: 0 18px 14px; }
.offer-card-voucher .offer-meta,
.offer-card-voucher .offer-keywords,
.offer-card-voucher .offer-internal-note,
.offer-card-voucher .offer-link,
.offer-card-voucher .deactivate-offer { margin-left: 18px; margin-right: 18px; }
.offer-card-voucher .deactivate-offer { margin-bottom: 18px; }
.offer-meta span {
  background: rgba(255,255,255,.78);
  border: 1px solid rgba(234,216,223,.85);
  border-radius: 13px;
  padding: 8px 9px;
}
.offer-keywords {
  background: rgba(255,255,255,.55);
  border-radius: 14px;
  border-top: 0;
  padding: 10px 11px;
}

.booking-card-note {
  background: #fff7e8;
  border-color: #efd2a5;
  color: #6c4b21;
}
.booking-card-note .label {
  color: #8a6a3d;
  font-size: 12px;
}
body.rtl .booking-card-summary-ar,
body.rtl .booking-card-note { direction: rtl; text-align: right; }

@media (max-width: 430px) {
  .booking-ribbon { grid-template-columns: repeat(4, 96px); }
  .offer-toggle-row { grid-template-columns: 1fr; }
  .offer-ticket-body { grid-template-columns: 1fr; }
  .offer-price-badge { width: 100%; min-height: 54px; border-radius: 18px; }
}
.tabs { grid-template-columns: repeat(auto-fit, minmax(72px, 1fr)); }

/* V1.15 premium offers + stable submit feedback */
.offer-form-wow {
  border: 0;
  padding: 20px;
  background:
    radial-gradient(circle at 12% 8%, rgba(255,255,255,.96) 0 18%, transparent 19%),
    radial-gradient(circle at 92% 4%, rgba(255,220,231,.9) 0 11%, transparent 12%),
    linear-gradient(145deg, #fffafc 0%, #fff 52%, #fff4e9 100%);
  box-shadow: 0 22px 55px rgba(116,67,78,.16);
}
.offer-form-wow::before { display:none; }
.offer-form-glow {
  position: absolute;
  width: 160px;
  height: 160px;
  right: -54px;
  top: -62px;
  background: radial-gradient(circle, rgba(184,95,118,.20), transparent 67%);
  pointer-events: none;
}
.offer-form-head {
  position: relative;
  padding: 18px;
  margin: -4px -4px 16px;
  border-radius: 24px;
  background: linear-gradient(135deg, #7b4254, #b85f76 56%, #d8a15f);
  color: #fff;
  box-shadow: 0 18px 36px rgba(123,66,84,.22);
}
.offer-form-head h2 { color: #fff; margin-bottom: 2px; }
.offer-form-kicker { color: rgba(255,255,255,.82); }
.offer-form-subtitle { margin: 4px 0 0; color: rgba(255,255,255,.84); font-size: 13px; line-height: 1.45; }
.offer-form-head .secondary-btn { background: rgba(255,255,255,.18); color:#fff; border-color: rgba(255,255,255,.34); }
.pretty-field label::before {
  content: '';
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  margin-inline-end: 7px;
  background: linear-gradient(135deg, #b85f76, #d8a15f);
  vertical-align: middle;
}
.pretty-field input,
.pretty-field textarea,
.pretty-field select,
.offer-form-wow select {
  border-radius: 20px;
  border: 1px solid rgba(176,111,128,.28);
  background:
    linear-gradient(180deg, rgba(255,255,255,.98), rgba(255,249,251,.98));
  box-shadow: inset 0 1px 0 rgba(255,255,255,.9), 0 12px 24px rgba(99,55,66,.045);
}
.offer-save-btn[disabled] { opacity: .72; cursor: wait; transform: none; }

.offers-header {
  position: relative;
  overflow: hidden;
  color: #fff;
  background:
    radial-gradient(circle at 88% 10%, rgba(255,255,255,.30), transparent 24%),
    linear-gradient(135deg, #593347, #9d5269 55%, #d8a15f);
  border: 0;
}
.offers-header h2,
.offers-header p { color: #fff; }
.offers-header::after {
  content: '';
  position: absolute;
  inset: auto -40px -80px auto;
  width: 190px;
  height: 190px;
  border-radius: 50%;
  border: 28px solid rgba(255,255,255,.14);
}
.offer-card-grid { gap: 18px; }
.offer-card-voucher {
  position: relative;
  overflow: hidden;
  min-height: 260px;
  border: 0;
  border-radius: 30px;
  background: transparent;
  box-shadow: 0 22px 50px rgba(84,48,59,.16);
  isolation: isolate;
}
.offer-card-voucher::before,
.offer-card-voucher::after {
  content: '';
  position: absolute;
  z-index: 4;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  top: 52%;
  background: var(--bg);
  box-shadow: inset 0 0 0 1px rgba(0,0,0,.04);
}
.offer-card-voucher::before { left: -16px; }
.offer-card-voucher::after { right: -16px; }
.offer-card-face {
  position: relative;
  z-index: 2;
  padding-bottom: 18px;
  border-radius: 30px;
  min-height: 260px;
  background:
    linear-gradient(90deg, rgba(255,255,255,.52) 50%, transparent 50%) 0 0 / 18px 18px,
    linear-gradient(135deg, #fff 0%, #fff3f7 58%, #fff4df 100%);
}
.offer-variant-2 .offer-card-face { background: linear-gradient(90deg, rgba(255,255,255,.42) 50%, transparent 50%) 0 0 / 18px 18px, linear-gradient(135deg, #fff 0%, #f1fbf7 55%, #fff5e1 100%); }
.offer-variant-3 .offer-card-face { background: linear-gradient(90deg, rgba(255,255,255,.40) 50%, transparent 50%) 0 0 / 18px 18px, linear-gradient(135deg, #fff 0%, #f6f0ff 55%, #fff2f2 100%); }
.offer-stitch-border {
  position: absolute;
  inset: 10px;
  z-index: 5;
  border: 3px dashed rgba(108,65,75,.35);
  border-radius: 24px;
  pointer-events: none;
  filter: drop-shadow(0 1px 0 rgba(255,255,255,.65));
}
.offer-scissor {
  position: absolute;
  z-index: 6;
  right: 16px;
  top: 16px;
  width: 38px;
  height: 38px;
  padding: 7px;
  border-radius: 50%;
  background: rgba(255,255,255,.88);
  box-shadow: 0 10px 22px rgba(84,48,59,.15);
}
body.rtl .offer-scissor { right: auto; left: 16px; transform: scaleX(-1); }
.offer-scissor path,
.offer-scissor circle { fill: none; stroke: #7a4053; stroke-width: 4; stroke-linecap: round; stroke-linejoin: round; }
.offer-card-top {
  padding: 22px 22px 0;
  padding-inline-end: 64px;
}
body.rtl .offer-card-top { padding-inline-start: 64px; padding-inline-end: 22px; }
.offer-category {
  background: rgba(255,255,255,.78);
  border: 1px solid rgba(255,255,255,.7);
  padding: 8px 12px;
  border-radius: 999px;
  font-weight: 900;
  color: #6a3c4a;
}
.offer-ticket-body { padding: 10px 22px 8px; }
.offer-price-badge {
  min-width: 92px;
  min-height: 92px;
  border-radius: 28px;
  background: linear-gradient(135deg, #6e394b, #b85f76 58%, #dfae67);
  box-shadow: 0 15px 30px rgba(130,67,85,.26);
  position: relative;
}
.offer-variant-2 .offer-price-badge { background: linear-gradient(135deg, #2f7465, #7bb9a8 62%, #d8a15f); }
.offer-variant-3 .offer-price-badge { background: linear-gradient(135deg, #584276, #9e79c8 62%, #d98b84); }
.offer-price-badge::after {
  content: '';
  position: absolute;
  inset: 8px;
  border: 1px dashed rgba(255,255,255,.48);
  border-radius: 21px;
}
.offer-card-voucher h3 { font-size: 22px; color: #3a2530; }
.offer-message { color: #59454e; line-height: 1.55; }
.offer-meta { display: flex; flex-wrap: wrap; gap: 7px; margin-bottom: 10px; }
.offer-meta span { font-size: 12px; font-weight: 800; }
.offer-actions-row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin: 12px 18px 0; }
.offer-card-back {
  position: absolute;
  inset: 0;
  z-index: 1;
  display: grid;
  place-items: center;
  text-align: center;
  padding: 28px;
  border-radius: 30px;
  color: #fff;
  background: linear-gradient(135deg, #251720, #513241 55%, #7e4558);
  transform: translateY(18px) scale(.97);
  opacity: .0;
  transition: .24s ease;
}
.offer-card-voucher:hover .offer-card-back { opacity: 1; transform: translateY(0) scale(1); }
.offer-card-voucher:hover .offer-card-face { transform: rotateX(2deg) translateY(-5px); opacity: .18; }
.offer-card-face { transition: .24s ease; }
.offer-poster-mark { width: 84px; height: 84px; opacity: .55; }
.offer-poster-mark path,
.offer-poster-mark circle { fill: none; stroke: currentColor; stroke-width: 5; stroke-linecap: round; }
.offer-card-back strong { display:block; font-size: 24px; max-width: 260px; }
.offer-card-back span { display:inline-block; margin-top: 10px; padding: 9px 13px; border-radius: 999px; background: rgba(255,255,255,.16); font-weight: 900; }
@media (hover: none) {
  .offer-card-voucher:hover .offer-card-back { opacity: 0; }
  .offer-card-voucher:hover .offer-card-face { opacity: 1; transform: none; }
}

.booking-ribbon-premium {
  border: 0;
  background: linear-gradient(135deg, #e8f7f1, #ffffff 50%, #fff4e5);
  box-shadow: 0 16px 36px rgba(35,69,63,.11);
}
.ribbon-chip {
  position: relative;
  overflow: hidden;
  min-height: 96px;
  padding: 12px 8px;
  border: 0;
  background: linear-gradient(135deg, rgba(255,255,255,.95), rgba(255,255,255,.72));
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.75), 0 10px 24px rgba(35,69,63,.07);
}
.ribbon-icon {
  position: absolute;
  width: 58px;
  height: 58px;
  right: -8px;
  bottom: -8px;
  opacity: .20;
  color: #2f7465;
}
body.rtl .ribbon-icon { right: auto; left: -8px; }
.ribbon-icon svg { width: 100%; height: 100%; }
.ribbon-icon rect,
.ribbon-icon path,
.ribbon-icon circle { fill:none; stroke: currentColor; stroke-width: 4; stroke-linecap: round; stroke-linejoin: round; }
.ribbon-chip strong { position: relative; z-index: 2; font-size: 24px; }
.ribbon-chip em { position: relative; z-index: 2; font-weight: 800; color: #335c53; }
.ribbon-today { background: linear-gradient(135deg, #ffffff, #eef9f5); }
.ribbon-upcoming { background: linear-gradient(135deg, #ffffff, #fff6e8); }
.ribbon-pending { background: linear-gradient(135deg, #ffffff, #f5f0ff); }
.ribbon-changes { background: linear-gradient(135deg, #ffffff, #fff0f3); }
.ribbon-pending .ribbon-icon { color: #7658a6; }
.ribbon-changes .ribbon-icon { color: #b85f76; }
.ribbon-upcoming .ribbon-icon { color: #c28a35; }

@media (max-width: 430px) {
  .offer-card-voucher:hover .offer-card-face { opacity: 1; transform: none; }
  .offer-card-back { display: none; }
  .offer-card-top { padding-inline-end: 58px; }
  body.rtl .offer-card-top { padding-inline-start: 58px; padding-inline-end: 22px; }
  .ribbon-chip { min-height: 88px; }
}

/* V1.16 premium offers refinement + image upload */
.offer-card-grid { gap: 18px; }
.offer-card-voucher {
  min-height: 292px;
  background: transparent !important;
  box-shadow: 0 20px 42px rgba(38, 24, 30, .12) !important;
}
.offer-card-voucher::before,
.offer-card-voucher::after { background: #f7efed !important; }
.offer-card-face {
  padding-bottom: 62px !important;
  background:
    radial-gradient(circle at 14% 15%, rgba(255,255,255,.75), transparent 22%),
    linear-gradient(135deg, #fffafc 0%, #ffffff 56%, #f7e6dc 100%) !important;
  border: 1px solid rgba(112, 72, 83, .14);
}
.offer-variant-2 .offer-card-face {
  background:
    radial-gradient(circle at 82% 12%, rgba(255,255,255,.10), transparent 22%),
    linear-gradient(135deg, #211820 0%, #3b2530 58%, #7f4858 100%) !important;
  color: #fff;
  border: 1px solid rgba(255,255,255,.12);
}
.offer-variant-2 .offer-category,
.offer-variant-2 .offer-message,
.offer-variant-2 .offer-card-voucher h3,
.offer-variant-2 h3,
.offer-variant-2 .offer-meta span,
.offer-variant-2 .offer-keywords,
.offer-variant-2 .offer-internal-note { color: rgba(255,255,255,.88) !important; }
.offer-variant-2 .offer-category { background: rgba(255,255,255,.12); border-color: rgba(255,255,255,.18); }
.offer-variant-2 .offer-price-badge { background: linear-gradient(135deg, #0f0b0e, #633549 60%, #c28b52) !important; }
.offer-stitch-border {
  border: 4px dashed rgba(112, 72, 83, .42) !important;
  border-radius: 25px !important;
}
.offer-variant-2 .offer-stitch-border { border-color: rgba(255,255,255,.32) !important; }
.offer-status.offer-active { background: #f1fff7; color: #16643b; border-color: #bfe8cf; }
.offer-status.offer-scheduled { background: #fff7e5; color: #85580c; border-color: #f0d39a; }
.offer-status.offer-expired { background: #f1eeee; color: #777; border-color: #d7cdcd; }
.offer-status.offer-inactive { background: #fff0f1; color: #8a2631; border-color: #edc4cb; }
.offer-card-top { padding-inline-end: 24px !important; padding-top: 22px !important; }
body.rtl .offer-card-top { padding-inline-start: 24px !important; padding-inline-end: 22px !important; }
.offer-scissor { display:none !important; }
.offer-scissor-couture {
  position: absolute;
  z-index: 7;
  right: -14px;
  top: -16px;
  width: 96px;
  height: 96px;
  pointer-events: none;
  transform: rotate(10deg);
  filter: drop-shadow(0 15px 18px rgba(60,32,42,.22));
}
body.rtl .offer-scissor-couture { right: auto; left: -14px; transform: scaleX(-1) rotate(10deg); }
.offer-scissor-couture path,
.offer-scissor-couture circle { fill: none; stroke: #6e3d4b; stroke-width: 7; stroke-linecap: round; stroke-linejoin: round; }
.offer-scissor-couture .blade-under path { stroke: rgba(110,61,75,.45); }
.offer-scissor-couture .blade-over path { stroke: #2a1720; }
.offer-variant-2 .offer-scissor-couture path,
.offer-variant-2 .offer-scissor-couture circle { stroke: rgba(255,255,255,.85); }
.offer-variant-2 .offer-scissor-couture .blade-under path { stroke: rgba(255,255,255,.36); }
.offer-card-back {
  z-index: 3 !important;
  background: linear-gradient(135deg, #1c1219, #3a2630 55%, #5e3342) !important;
  background-size: cover !important;
  background-position: center !important;
  padding-bottom: 72px !important;
  pointer-events: none;
}
.offer-card-back::after {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(180deg, rgba(20,11,16,.05), rgba(20,11,16,.48));
  z-index: -1;
}
.offer-card-voucher:hover .offer-card-face { opacity: .10 !important; }
.offer-actions-sticky {
  position: absolute;
  z-index: 8;
  left: 18px;
  right: 18px;
  bottom: 16px;
  margin: 0 !important;
  padding: 10px;
  border-radius: 18px;
  background: rgba(255,255,255,.88);
  backdrop-filter: blur(12px);
  box-shadow: 0 12px 26px rgba(34,20,28,.14);
}
.offer-variant-2 .offer-actions-sticky { background: rgba(255,255,255,.86); }
.offer-actions-sticky a,
.offer-actions-sticky button { position: relative; z-index: 9; }
.mona-back-mark { display:grid; place-items:center; gap:4px; margin-bottom: 12px; }
.mona-back-logo {
  width: 78px;
  height: 78px;
  border-radius: 28px;
  display:grid;
  place-items:center;
  font-family: Georgia, serif;
  font-weight: 900;
  font-size: 28px;
  color: #fff;
  background: linear-gradient(145deg, rgba(255,255,255,.16), rgba(255,255,255,.04));
  border: 1px solid rgba(255,255,255,.20);
}
.mona-back-flower { font-size: 28px; color: #f0c3ce; line-height: 1; }
.mona-back-mark strong { font-size: 20px !important; }
.mona-back-mark span { background: transparent !important; padding:0 !important; margin:0 !important; opacity:.76; }
.image-upload-card {
  position: relative;
  display: grid;
  gap: 6px;
  min-height: 126px;
  place-items: center;
  text-align: center;
  padding: 18px;
  border-radius: 24px;
  border: 2px dashed rgba(126,72,88,.30);
  background: linear-gradient(135deg, #fff, #fff5f8);
  cursor: pointer;
  overflow: hidden;
}
.image-upload-card input { display: none; }
.image-upload-icon {
  width: 44px;
  height: 44px;
  border-radius: 18px;
  display:grid;
  place-items:center;
  background: linear-gradient(135deg, #703d4f, #b85f76);
  color:#fff;
  font-size: 30px;
  line-height: 1;
  box-shadow: 0 14px 28px rgba(112,61,79,.22);
}
.offer-image-preview {
  width: 100%;
  max-height: 220px;
  object-fit: cover;
  border-radius: 20px;
  margin-top: 8px;
  box-shadow: 0 18px 34px rgba(70,36,50,.16);
}
.offer-save-stage {
  margin-top: 10px;
  padding: 10px 14px;
  border-radius: 16px;
  background: #fff7e7;
  border: 1px solid #ecd6a7;
  color: #6c4a16;
  font-weight: 800;
  text-align: center;
}
@media (hover: none) {
  .offer-card-back { display: block !important; opacity: .0 !important; }
  .offer-card-voucher:hover .offer-card-back { opacity: 0 !important; }
  .offer-card-voucher:hover .offer-card-face { opacity: 1 !important; transform: none !important; }
}


/* V1.17 offers design rollback: elegant simple voucher, no flip/dark chaos */
.offer-card-grid { gap: 16px !important; }
.offer-card-voucher {
  position: relative !important;
  min-height: auto !important;
  overflow: hidden !important;
  border-radius: 28px !important;
  background: #fffafc !important;
  border: 1px solid rgba(117, 72, 84, .18) !important;
  box-shadow: 0 16px 38px rgba(83, 47, 57, .12) !important;
}
.offer-card-voucher::before,
.offer-card-voucher::after {
  content:'' !important;
  position:absolute !important;
  width: 26px !important;
  height: 26px !important;
  border-radius: 50% !important;
  background: var(--bg) !important;
  top: 50% !important;
  z-index: 5 !important;
  box-shadow: inset 0 0 0 1px rgba(117,72,84,.10) !important;
}
.offer-card-voucher::before { left: -13px !important; }
.offer-card-voucher::after { right: -13px !important; }
.offer-card-face {
  min-height: auto !important;
  padding-bottom: 14px !important;
  border: 0 !important;
  border-radius: 28px !important;
  opacity: 1 !important;
  transform: none !important;
  color: #34262c !important;
  background:
    linear-gradient(90deg, rgba(255,255,255,.48) 50%, transparent 50%) 0 0 / 18px 18px,
    linear-gradient(135deg, #fffdfd 0%, #fff7fa 58%, #fff1e8 100%) !important;
}
.offer-card-voucher:nth-child(even) .offer-card-face,
.offer-variant-2 .offer-card-face,
.offer-variant-3 .offer-card-face {
  background:
    linear-gradient(90deg, rgba(255,255,255,.42) 50%, transparent 50%) 0 0 / 18px 18px,
    linear-gradient(135deg, #fff9f4 0%, #fffdfd 55%, #f8e3df 100%) !important;
  color: #34262c !important;
}
.offer-variant-2 .offer-category,
.offer-variant-2 .offer-message,
.offer-variant-2 .offer-card-voucher h3,
.offer-variant-2 h3,
.offer-variant-2 .offer-meta span,
.offer-variant-2 .offer-keywords,
.offer-variant-2 .offer-internal-note,
.offer-variant-3 .offer-category,
.offer-variant-3 .offer-message,
.offer-variant-3 h3,
.offer-variant-3 .offer-meta span,
.offer-variant-3 .offer-keywords,
.offer-variant-3 .offer-internal-note {
  color: inherit !important;
}
.offer-stitch-border {
  inset: 11px !important;
  border: 3px dashed rgba(130, 80, 94, .34) !important;
  border-radius: 22px !important;
  pointer-events: none !important;
  z-index: 6 !important;
}
.offer-scissor,
.offer-scissor-couture,
.offer-card-back { display: none !important; }
.offer-card-voucher:hover .offer-card-face { opacity: 1 !important; transform: none !important; }
.offer-card-top {
  padding: 22px 22px 0 !important;
  display:flex !important;
  justify-content: space-between !important;
  align-items:center !important;
  gap: 10px !important;
}
body.rtl .offer-card-top { padding: 22px 22px 0 !important; }
.offer-category {
  background: rgba(255,255,255,.78) !important;
  border: 1px solid rgba(155,91,109,.20) !important;
  color: #6f3f4e !important;
}
.offer-status { position: relative !important; z-index: 7 !important; flex-shrink:0 !important; }
.offer-ticket-body {
  padding: 14px 22px 8px !important;
  display:grid !important;
  grid-template-columns: auto 1fr !important;
  gap: 14px !important;
  align-items:center !important;
}
.offer-price-badge,
.offer-variant-2 .offer-price-badge,
.offer-variant-3 .offer-price-badge {
  min-width: 84px !important;
  min-height: 70px !important;
  border-radius: 22px !important;
  background: linear-gradient(135deg, #703d4f, #b85f76 62%, #d9a15d) !important;
  color: #fff !important;
}
.offer-card-voucher h3 { color:#2f2429 !important; font-size: 21px !important; }
.offer-message { color:#57474d !important; margin: 0 22px 14px !important; }
.offer-meta { margin: 0 22px 10px !important; display:flex !important; flex-wrap:wrap !important; gap: 7px !important; }
.offer-meta span { background: rgba(255,255,255,.72) !important; color:#6e5a61 !important; border: 1px solid rgba(138,89,103,.13) !important; }
.offer-keywords, .offer-internal-note { margin-left:22px !important; margin-right:22px !important; }
.offer-front-image-wrap {
  display:block;
  margin: 2px 22px 14px;
  border-radius: 22px;
  overflow:hidden;
  border: 1px solid rgba(130,80,94,.16);
  box-shadow: 0 12px 24px rgba(84,48,59,.10);
  background: #fff;
}
.offer-front-image {
  display:block;
  width: 100%;
  max-height: 220px;
  object-fit: cover;
}
.offer-actions-sticky,
.offer-actions-row {
  position: relative !important;
  left: auto !important;
  right: auto !important;
  bottom: auto !important;
  z-index: 8 !important;
  margin: 14px 22px 20px !important;
  padding: 0 !important;
  background: transparent !important;
  box-shadow: none !important;
  backdrop-filter: none !important;
  display:flex !important;
  flex-wrap:wrap !important;
  gap: 10px !important;
}
.offer-actions-row .offer-link {
  margin: 0 !important;
  padding: 11px 14px;
  border-radius: 999px;
  background: #fff;
  border: 1px solid rgba(184,95,118,.28);
  color: #9a425d;
  text-decoration: none;
}
.offer-actions-row .deactivate-offer { margin:0 !important; }
@media (max-width: 430px) {
  .offer-ticket-body { grid-template-columns: 1fr !important; }
  .offer-price-badge { width:100% !important; min-height: 56px !important; }
}

/* V1.18: stabilize offers UX and simplify card design */
.offer-card-grid {
  display: grid;
  gap: 18px;
}
.offer-card-voucher {
  position: relative;
  overflow: visible !important;
  min-height: auto;
  border-radius: 28px;
  border: 2px solid rgba(184, 88, 124, .18) !important;
  background: linear-gradient(135deg, #fffdfc 0%, #fff7f8 55%, #fff 100%) !important;
  box-shadow: 0 18px 42px rgba(82, 45, 51, .10) !important;
  color: #2b2425 !important;
  padding: 0;
}
.offer-card-voucher.offer-variant-soft-2 {
  background: linear-gradient(135deg, #fff 0%, #f8eeee 58%, #fffaf7 100%) !important;
  border-color: rgba(127, 74, 69, .18) !important;
}
.offer-card-voucher::before,
.offer-card-voucher::after {
  content: '';
  position: absolute;
  top: 46%;
  width: 22px;
  height: 44px;
  background: var(--app-bg, #fbf4f2);
  border: 2px solid rgba(184, 88, 124, .13);
  z-index: 2;
}
.offer-card-voucher::before { left: -13px; border-radius: 0 30px 30px 0; border-left: 0; }
.offer-card-voucher::after { right: -13px; border-radius: 30px 0 0 30px; border-right: 0; }
.offer-stitch-border {
  position: absolute;
  inset: 10px;
  border: 2px dashed rgba(184, 88, 124, .24);
  border-radius: 22px;
  pointer-events: none;
  z-index: 1;
}
.offer-scissor-couture,
.offer-card-back,
.mona-back-mark { display: none !important; }
.offer-card-face.offer-front {
  padding: 24px;
  position: relative;
  z-index: 3;
}
.offer-card-top {
  display: flex;
  justify-content: space-between;
  align-items: start;
  gap: 10px;
  margin-bottom: 12px;
}
.offer-category {
  display: inline-flex;
  padding: 8px 12px;
  border-radius: 999px;
  background: rgba(184, 88, 124, .10);
  color: #8f3f5f;
  font-weight: 900;
  font-size: 12px;
}
.offer-status {
  position: relative !important;
  top: auto !important;
  right: auto !important;
  left: auto !important;
  display: inline-flex;
  padding: 8px 12px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 900;
}
.offer-status.offer-active { background: #e7f8ec; color: #1f7a43; border: 1px solid #bfe9cb; }
.offer-status.offer-inactive { background: #f2eeee; color: #7a6262; border: 1px solid #e1d4d4; }
.offer-status.offer-expired { background: #fff1e8; color: #a15523; border: 1px solid #f2cfb9; }
.offer-status.offer-scheduled { background: #eef4ff; color: #315a9c; border: 1px solid #cfdef7; }
.offer-ticket-body {
  display: flex;
  gap: 14px;
  align-items: center;
  margin: 8px 0 12px;
}
.offer-price-badge {
  min-width: 76px;
  min-height: 76px;
  padding: 12px;
  border-radius: 24px;
  background: linear-gradient(135deg, #b8587c, #8f3f5f);
  color: white;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  text-align: center;
  font-weight: 950;
  box-shadow: 0 12px 24px rgba(184,88,124,.23);
}
.offer-ticket-body h3 {
  font-size: 22px;
  line-height: 1.15;
  margin: 0;
  color: #281f21;
}
.offer-front-image-wrap {
  display: block;
  border-radius: 22px;
  overflow: hidden;
  margin: 14px 0;
  border: 1px solid rgba(184, 88, 124, .12);
  box-shadow: inset 0 0 0 1px rgba(255,255,255,.6);
}
.offer-front-image {
  display: block;
  width: 100%;
  max-height: 260px;
  object-fit: cover;
}
.offer-message {
  color: #5a494d;
  font-size: 15px;
  line-height: 1.7;
}
.offer-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 14px;
}
.offer-meta span,
.offer-keywords,
.offer-internal-note {
  background: rgba(255,255,255,.72);
  border: 1px solid rgba(184, 88, 124, .10);
  border-radius: 14px;
  padding: 8px 10px;
  color: #6e5a5e;
}
.offer-actions-row.offer-actions-sticky {
  position: relative !important;
  z-index: 10 !important;
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  padding: 0 24px 24px;
  background: transparent !important;
  pointer-events: auto !important;
}
.offer-actions-row .offer-link,
.offer-actions-row button {
  position: relative;
  z-index: 20;
  pointer-events: auto !important;
}
.offer-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 10px 16px;
  border-radius: 999px;
  background: #fff;
  color: #9b4764;
  border: 1px solid rgba(184,88,124,.22);
  text-decoration: none;
  font-weight: 900;
}
.offer-form-wow {
  background: linear-gradient(135deg, #fffdfc, #fff6f8) !important;
  border: 1px solid rgba(184, 88, 124, .16) !important;
}
.offer-save-btn[disabled] { opacity: .75; cursor: progress; }
.offers-feedback {
  animation: fadeSlideIn .25s ease both;
}
@keyframes fadeSlideIn { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: none; } }
.branch-console-mode .tab[data-filter="branch_offers"]::after { content: ''; }

/* V1.19 interaction fixes */
button, .primary-btn, .secondary-btn, .icon-btn, .tab, .offer-link {
  transition: transform .12s ease, box-shadow .12s ease, filter .12s ease, opacity .12s ease !important;
  -webkit-tap-highlight-color: rgba(184,88,124,.18);
}
button:active, .primary-btn:active, .secondary-btn:active, .icon-btn:active, .tab:active, .offer-link:active,
button.pressed, .primary-btn.pressed, .secondary-btn.pressed, .icon-btn.pressed, .tab.pressed, .offer-link.pressed {
  transform: translateY(2px) scale(.985) !important;
  filter: brightness(.96) !important;
  box-shadow: 0 4px 10px rgba(82,45,51,.12) !important;
}
.offer-form-wow {
  overflow: hidden;
  transform-origin: top center;
  animation: offerFormOpen .26s cubic-bezier(.2,.8,.2,1) both;
}
.offer-form-wow.closing {
  animation: offerFormClose .22s ease both;
}
@keyframes offerFormOpen {
  from { opacity: 0; transform: translateY(-12px) scale(.985); max-height: 0; }
  to { opacity: 1; transform: translateY(0) scale(1); max-height: 2200px; }
}
@keyframes offerFormClose {
  from { opacity: 1; transform: translateY(0) scale(1); max-height: 2200px; }
  to { opacity: 0; transform: translateY(-10px) scale(.985); max-height: 0; padding-top: 0; padding-bottom: 0; margin-top: 0; margin-bottom: 0; }
}
.editing-offer-form {
  border-color: rgba(40, 117, 76, .22) !important;
  box-shadow: 0 18px 50px rgba(40,117,76,.10) !important;
}
.danger-btn {
  border-color: rgba(190, 88, 88, .25) !important;
  color: #9a4141 !important;
}
.offer-actions-row .reactivate-offer,
.offer-actions-row .deactivate-offer {
  min-height: 42px;
}
#languageToggle {
  user-select: none;
}

/* V1.20: Offers header/button click fix + calmer premium price badge */
.offers-header::after,
.offers-header::before {
  pointer-events: none !important;
}
.offers-header > div,
.offers-header #createOfferBtn {
  position: relative !important;
  z-index: 5 !important;
}
#createOfferBtn {
  cursor: pointer !important;
  pointer-events: auto !important;
  min-height: 58px !important;
  min-width: 190px !important;
  border-radius: 999px !important;
  box-shadow: 0 14px 28px rgba(82,45,51,.20) !important;
}
#createOfferBtn:hover {
  transform: translateY(-1px) !important;
  filter: brightness(1.03) !important;
}
#createOfferBtn:active,
#createOfferBtn.pressed {
  transform: translateY(2px) scale(.985) !important;
}

.offer-ticket-body {
  display: block !important;
  margin: 8px 0 12px !important;
}
.offer-price-badge,
.offer-variant-2 .offer-price-badge,
.offer-variant-3 .offer-price-badge {
  width: auto !important;
  min-width: 0 !important;
  min-height: 0 !important;
  max-width: 100% !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  padding: 10px 16px !important;
  margin: 0 0 12px !important;
  border-radius: 999px !important;
  background: linear-gradient(135deg, #fff7f9, #fff) !important;
  color: #8f3f5f !important;
  border: 1px solid rgba(184,88,124,.25) !important;
  box-shadow: 0 8px 18px rgba(184,88,124,.10) !important;
  font-size: 15px !important;
  line-height: 1.25 !important;
  text-align: start !important;
  font-weight: 900 !important;
}
.offer-price-badge::before {
  content: 'Offer';
  display: inline-flex;
  align-items: center;
  margin-inline-end: 8px;
  padding: 4px 8px;
  border-radius: 999px;
  background: #b8587c;
  color: #fff;
  font-size: 11px;
  letter-spacing: .02em;
  text-transform: uppercase;
}
body.rtl .offer-price-badge::before {
  content: 'عرض';
  letter-spacing: 0;
  text-transform: none;
}
.offer-ticket-body h3 {
  margin: 0 !important;
  font-size: 22px !important;
  line-height: 1.18 !important;
}
@media (max-width: 430px) {
  #createOfferBtn { width: 100% !important; min-width: 0 !important; }
  .offer-price-badge { width: 100% !important; justify-content: flex-start !important; }
  body.rtl .offer-price-badge { justify-content: flex-end !important; }
}

/* V1.21: fix long offer form clipping on mobile and keep save action reachable */
.offer-form-wow,
.offer-form-wow.card,
.offer-form-wow.form-card {
  max-height: none !important;
  height: auto !important;
  overflow: visible !important;
}
.offer-form-wow.closing {
  overflow: hidden !important;
}
@keyframes offerFormOpen {
  from { opacity: 0; transform: translateY(-12px) scale(.985); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}
@keyframes offerFormClose {
  from { opacity: 1; transform: translateY(0) scale(1); max-height: 6000px; }
  to { opacity: 0; transform: translateY(-10px) scale(.985); max-height: 0; padding-top: 0; padding-bottom: 0; margin-top: 0; margin-bottom: 0; }
}
.offer-save-btn {
  position: sticky !important;
  bottom: 18px !important;
  z-index: 30 !important;
  margin-top: 18px !important;
  box-shadow: 0 16px 34px rgba(139, 71, 96, .24) !important;
}
.offer-save-btn::after {
  content: '';
  position: absolute;
  inset: -12px;
  border-radius: inherit;
  pointer-events: none;
  background: linear-gradient(180deg, rgba(255,255,255,0), rgba(255,246,248,.72));
  z-index: -1;
}
@media (max-width: 640px) {
  .offer-form-wow,
  .offer-form-wow.card,
  .offer-form-wow.form-card {
    padding-bottom: 34px !important;
    margin-bottom: 34px !important;
  }
  .offer-save-btn {
    bottom: 78px !important; /* keep above mobile browser bottom bar */
    min-height: 56px !important;
  }
  .pretty-field textarea[name="internal_note"] {
    min-height: 92px !important;
  }
}

/* V1.23 conversation-linked bookings and booking urgency polish */
.linked-bookings {
  margin: 12px 0 2px 56px;
  border: 1px solid rgba(216,187,195,.72);
  border-radius: 16px;
  background: linear-gradient(135deg, rgba(255,255,255,.92), rgba(255,247,250,.86));
  padding: 10px;
  box-shadow: 0 8px 18px rgba(91,58,65,.045);
}
.linked-bookings-title {
  color: #7b5961;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .01em;
  margin: 0 0 7px;
}
.linked-booking-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  padding: 8px 9px;
  border-radius: 12px;
  background: rgba(255,255,255,.7);
  border: 1px solid rgba(238,226,229,.8);
  margin-top: 6px;
}
.linked-booking-row.needs-attention {
  background: linear-gradient(135deg, #fff6d8, #fffaf0);
  border-color: #eccb79;
  box-shadow: inset 3px 0 0 #d89c2c;
}
body.rtl .linked-booking-row.needs-attention { box-shadow: inset -3px 0 0 #d89c2c; }
.linked-booking-main { min-width: 0; display: grid; gap: 2px; }
.linked-booking-main strong {
  color: #3f3032;
  font-size: 13px;
  line-height: 1.2;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.linked-booking-main span {
  color: #8e767b;
  font-size: 12px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.linked-booking-meta {
  display: grid;
  justify-items: end;
  gap: 4px;
  min-width: 105px;
}
body.rtl .linked-booking-meta { justify-items: start; }
.mini-status {
  display: inline-flex;
  align-items: center;
  padding: 4px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 900;
  border: 1px solid transparent;
  white-space: nowrap;
}
.linked-booking-meta small {
  font-size: 11px;
  color: #9a8588;
  white-space: nowrap;
}
.linked-bookings-more {
  margin-top: 7px;
  color: #8e6870;
  font-size: 12px;
  font-weight: 800;
}
body.rtl .linked-bookings { margin-left: 0; margin-right: 56px; text-align: right; }
.booking-card.booking-needs-attention {
  background: linear-gradient(135deg, #fffdf7 0%, #fff7df 100%);
  border-color: #e5bf64;
  box-shadow: 0 16px 36px rgba(168,115,28,.12);
}
.booking-card.booking-needs-attention::before {
  content: '';
  display: block;
  height: 4px;
  margin: -16px -16px 12px;
  background: linear-gradient(90deg, #d89c2c, #f0d58a);
}
.booking-card.booking-card_rescheduling {
  background: linear-gradient(135deg, #fffafe 0%, #f7edff 100%);
  border-color: #d5b3ee;
}
@media (max-width: 430px) {
  .linked-bookings { margin-left: 0; }
  body.rtl .linked-bookings { margin-right: 0; }
  .linked-booking-row { grid-template-columns: 1fr; }
  .linked-booking-meta { justify-items: start; grid-template-columns: auto 1fr; align-items: center; }
  body.rtl .linked-booking-meta { justify-items: end; }
}

/* v1.25 booking lifecycle UX */
.booking-card.booking-showed-collapsed {
  opacity: .72;
  background: linear-gradient(180deg, rgba(245,245,245,.94), rgba(250,250,250,.86));
  border-style: dashed;
}
.booking-card.booking-showed-collapsed .detail-grid,
.booking-card.booking-showed-collapsed .booking-card-note {
  display: none;
}
.booking-card.booking-removed-card {
  opacity: .78;
  background: rgba(255,245,245,.85);
  border-color: rgba(180, 70, 70, .22);
}
.booking-card-summary-collapsed {
  margin-top: 10px;
  padding: 10px 12px;
  border-radius: 14px;
  background: rgba(255,255,255,.7);
  color: var(--muted);
  font-size: 13px;
}
.status-showed { background: rgba(95, 128, 95, .13); color: #4c7a54; border-color: rgba(95,128,95,.25); }
.status-removed { background: rgba(178, 63, 63, .11); color: #9b3a3a; border-color: rgba(178,63,63,.24); }
.danger-btn {
  border: 1px solid rgba(169, 58, 58, .22);
  background: rgba(255, 245, 245, .9);
  color: #9c3939;
  border-radius: 999px;
  padding: 9px 13px;
  font-weight: 700;
  cursor: pointer;
}
.danger-btn:hover { background: rgba(255, 235, 235, 1); }
.linked-booking-row.booking-showed-collapsed { opacity: .68; }

/* v1.26 navigation + avatar refinements */
.tabs {
  display: flex !important;
  align-items: center;
  gap: 6px;
  overflow-x: auto;
  overflow-y: hidden;
  white-space: nowrap;
  padding: 6px;
  border-radius: 30px;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
}
.tabs::-webkit-scrollbar { display: none; }
.tab {
  flex: 0 0 auto;
  min-width: auto;
  border-radius: 999px;
  padding: 9px 13px;
  line-height: 1.05;
  white-space: nowrap;
}
.tab.active {
  transform: none;
  min-width: auto;
}
.avatar.avatar-image {
  overflow: hidden;
  background: #f2e4e8;
  border: 1px solid rgba(184,95,118,.18);
}
.avatar.avatar-image img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}
@media (max-width: 390px) {
  .tabs { grid-template-columns: unset !important; }
  .tab { padding-left: 11px; padding-right: 11px; }
}


/* v1.27 Safari / iOS hardening */
html {
  min-height: 100%;
  min-height: -webkit-fill-available;
  -webkit-text-size-adjust: 100%;
  text-size-adjust: 100%;
  overflow-x: hidden;
}
body {
  min-height: 100vh;
  min-height: -webkit-fill-available;
  width: 100%;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}
.app-shell {
  min-height: 100vh;
  min-height: -webkit-fill-available;
  max-width: 520px;
  overflow-x: hidden;
}
.card,
.conversation-card,
.booking-summary,
.control-panel,
.thread-header,
.language-toggle,
.scroll-bottom-btn {
  -webkit-backdrop-filter: blur(8px);
  backdrop-filter: blur(8px);
  transform: translateZ(0);
}
.thread-header {
  -webkit-backdrop-filter: blur(12px);
  backdrop-filter: blur(12px);
}
.language-toggle,
.scroll-bottom-btn {
  -webkit-backdrop-filter: blur(10px);
  backdrop-filter: blur(10px);
}
.login-hero-card,
.home-hero,
.conversation-card,
.booking-card,
.offer-card,
.card {
  -webkit-transform: translateZ(0);
  transform: translateZ(0);
  -webkit-backface-visibility: hidden;
  backface-visibility: hidden;
}
.tabs {
  display: flex !important;
  flex-wrap: nowrap !important;
  align-items: center !important;
  gap: 6px !important;
  width: 100% !important;
  max-width: 100% !important;
  overflow-x: auto !important;
  overflow-y: hidden !important;
  white-space: nowrap !important;
  -webkit-overflow-scrolling: touch !important;
  scroll-snap-type: x proximity;
  scrollbar-width: none;
}
.tabs::-webkit-scrollbar { display: none; }
.tab {
  flex: 0 0 auto !important;
  white-space: nowrap !important;
  scroll-snap-align: start;
  min-height: 42px;
  -webkit-tap-highlight-color: transparent;
}
.tab.active {
  transform: translateZ(0) !important;
}
input,
textarea,
select,
button {
  font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Tahoma, Arial, sans-serif !important;
  font-size: 16px;
  -webkit-tap-highlight-color: transparent;
}
input,
textarea,
select {
  -webkit-appearance: none;
  appearance: none;
}
.control-panel {
  padding-bottom: calc(18px + env(safe-area-inset-bottom, 0px));
}
.thread-view {
  padding-bottom: calc(230px + env(safe-area-inset-bottom, 0px));
}
.scroll-bottom-btn {
  bottom: calc(250px + env(safe-area-inset-bottom, 0px));
}
.message,
.booking-card-summary,
.preview,
.linked-booking-main strong,
.linked-booking-main span {
  overflow-wrap: anywhere;
  word-break: break-word;
}
.preview,
.linked-booking-main strong,
.linked-booking-main span {
  overflow-wrap: normal;
  word-break: normal;
}
.message-image,
.offer-front-image,
.offer-image-preview,
.avatar.avatar-image img {
  -webkit-user-drag: none;
  user-select: none;
}
@supports (-webkit-touch-callout: none) {
  body { min-height: -webkit-fill-available; }
  .app-shell { min-height: -webkit-fill-available; }
  .control-panel {
    position: fixed;
    left: 50%;
    right: auto;
    -webkit-transform: translateX(-50%) translateZ(0);
    transform: translateX(-50%) translateZ(0);
  }
  .thread-header {
    position: -webkit-sticky;
    position: sticky;
  }
}
@media (max-width: 430px) {
  .tabs {
    border-radius: 26px !important;
    padding: 6px !important;
  }
  .tab {
    padding-left: 12px !important;
    padding-right: 12px !important;
    font-size: 15px !important;
  }
  .scroll-bottom-btn {
    bottom: calc(235px + env(safe-area-inset-bottom, 0px)) !important;
  }
}

/* v1.28 Safari performance + desktop thread layout repair */
@media (min-width: 760px) {
  .app-shell {
    max-width: 760px;
    padding-left: 22px;
    padding-right: 22px;
  }
  .thread-view {
    padding-bottom: 34px !important;
  }
  .thread-header {
    margin-left: -22px;
    margin-right: -22px;
    padding-left: 22px;
    padding-right: 22px;
  }
  .control-panel {
    position: sticky !important;
    left: auto !important;
    right: auto !important;
    bottom: 18px !important;
    transform: none !important;
    width: 100% !important;
    max-width: 100% !important;
    margin-top: 14px;
    border-radius: 24px;
    z-index: 20;
  }
  .scroll-bottom-btn {
    right: calc(50% - 358px) !important;
    bottom: 118px !important;
  }
  body.rtl .scroll-bottom-btn {
    left: calc(50% - 358px) !important;
    right: auto !important;
  }
  .message { max-width: 76%; }
  .message-image { max-width: 360px; max-height: 320px; }
}

@media (max-width: 759px) {
  .app-shell { max-width: 520px; }
  .control-panel {
    width: min(520px, 100%) !important;
  }
  .message-image {
    max-height: 260px;
    object-fit: cover;
  }
}

@supports (-webkit-touch-callout: none) {
  /* Safari mobile is slow with stacked blur + shadow + large images. Keep the look, reduce GPU cost. */
  .card,
  .conversation-card,
  .booking-summary,
  .control-panel,
  .thread-header,
  .language-toggle,
  .scroll-bottom-btn {
    -webkit-backdrop-filter: none !important;
    backdrop-filter: none !important;
  }
  .conversation-card,
  .booking-card,
  .offer-card,
  .message,
  .control-panel {
    box-shadow: 0 8px 24px rgba(90,54,59,.09) !important;
  }
  .message-image {
    max-height: 240px !important;
  }
}

.image-preview-link { contain: content; }
.message-image {
  content-visibility: auto;
  contain-intrinsic-size: 260px 220px;
}

/* v1.29 branch logic polish + glow loading */
:root {
  --glow-rose: rgba(184, 95, 118, .38);
  --glow-gold: rgba(237, 194, 122, .32);
  --glow-mint: rgba(83, 166, 143, .30);
}
.splash-screen {
  position: fixed;
  inset: 0;
  z-index: 9999;
  display: grid;
  place-items: center;
  padding: 24px;
  background:
    radial-gradient(circle at 18% 12%, rgba(255,219,232,.95), transparent 32%),
    radial-gradient(circle at 82% 18%, rgba(236,205,142,.70), transparent 28%),
    radial-gradient(circle at 50% 88%, rgba(161,214,199,.52), transparent 35%),
    linear-gradient(135deg, #fffaf8 0%, #fff1f5 45%, #f8efe7 100%);
  opacity: 0;
  transform: translateZ(0);
  transition: opacity .34s ease;
  overflow: hidden;
}
.splash-screen.hidden { display: none !important; }
.splash-screen.visible { opacity: 1; }
.splash-orb {
  position: absolute;
  width: 260px;
  height: 260px;
  border-radius: 999px;
  filter: blur(8px);
  opacity: .55;
  animation: splashFloat 4.8s ease-in-out infinite alternate;
}
.splash-orb-one { top: 8%; left: 7%; background: radial-gradient(circle, rgba(184,95,118,.36), transparent 67%); }
.splash-orb-two { right: 4%; bottom: 8%; background: radial-gradient(circle, rgba(47,116,101,.30), transparent 70%); animation-delay: -.9s; }
.splash-card {
  position: relative;
  width: min(390px, 94vw);
  border-radius: 34px;
  padding: 30px 26px 26px;
  text-align: center;
  color: #3f252d;
  background: rgba(255,255,255,.74);
  border: 1px solid rgba(255,255,255,.72);
  box-shadow: 0 28px 90px rgba(92,42,55,.18), inset 0 0 0 1px rgba(255,255,255,.44);
  -webkit-backdrop-filter: blur(18px);
  backdrop-filter: blur(18px);
}
.splash-logo {
  margin: 0 auto 13px;
  width: 74px;
  height: 74px;
  display: grid;
  place-items: center;
  border-radius: 27px;
  color: #fff;
  font-size: 26px;
  font-weight: 900;
  letter-spacing: .04em;
  background: linear-gradient(135deg, #b85f76, #e1a3b6 52%, #d8a15f);
  box-shadow: 0 0 0 7px rgba(184,95,118,.09), 0 18px 42px rgba(184,95,118,.36), 0 0 36px rgba(245,201,214,.90);
  animation: splashPulse 1.7s ease-in-out infinite;
}
.splash-kicker {
  color: #b85f76;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .15em;
  font-size: 11px;
}
.splash-card h2 { margin: 8px 0 6px; font-size: 27px; }
.splash-card p { margin: 0; color: #7d646b; font-weight: 650; }
.splash-progress {
  margin-top: 22px;
  height: 10px;
  border-radius: 999px;
  overflow: hidden;
  background: rgba(184,95,118,.12);
  box-shadow: inset 0 0 0 1px rgba(184,95,118,.08);
}
.splash-progress span {
  display: block;
  height: 100%;
  width: 44%;
  border-radius: inherit;
  background: linear-gradient(90deg, #b85f76, #ffc3d4, #d8a15f);
  box-shadow: 0 0 20px rgba(184,95,118,.45);
  animation: splashLoad 1.15s ease-in-out infinite;
}
.quick-loader {
  position: fixed;
  top: max(0px, env(safe-area-inset-top, 0px));
  left: 0;
  right: 0;
  z-index: 9998;
  height: 4px;
  background: rgba(184,95,118,.10);
  overflow: hidden;
  pointer-events: none;
}
.quick-loader.hidden { display: none !important; }
.quick-loader span {
  display: block;
  height: 100%;
  width: 42%;
  border-radius: 999px;
  background: linear-gradient(90deg, #b85f76, #eec6d1, #d8a15f);
  box-shadow: 0 0 18px rgba(184,95,118,.55);
  animation: quickLoad 1s ease-in-out infinite;
}
.quick-loader.done span { animation-duration: .28s; }
@keyframes splashLoad { 0% { transform: translateX(-120%); } 55% { transform: translateX(75%); } 100% { transform: translateX(245%); } }
@keyframes quickLoad { 0% { transform: translateX(-100%); } 100% { transform: translateX(255%); } }
@keyframes splashPulse { 0%, 100% { transform: scale(1); } 50% { transform: scale(1.045); } }
@keyframes splashFloat { from { transform: translate3d(-10px, 6px, 0) scale(1); } to { transform: translate3d(16px, -12px, 0) scale(1.08); } }

/* Compact, premium navigation. Avoid long horizontal drift. */
.tabs {
  display: grid !important;
  grid-template-columns: repeat(auto-fit, minmax(86px, 1fr)) !important;
  gap: 7px !important;
  overflow-x: hidden !important;
  white-space: normal !important;
  padding: 7px !important;
  border-radius: 26px !important;
}
.tab {
  min-height: 40px !important;
  padding: 8px 8px !important;
  font-size: 14px !important;
  line-height: 1.05 !important;
  white-space: normal !important;
  text-align: center !important;
  display: inline-flex !important;
  justify-content: center !important;
  align-items: center !important;
  box-shadow: none;
}
.tab.active {
  box-shadow: 0 10px 24px rgba(184,95,118,.25), 0 0 22px rgba(255,215,226,.75) !important;
}
body.branch-console-mode .tab.active {
  box-shadow: 0 10px 24px rgba(47,116,101,.24), 0 0 20px rgba(186,236,219,.55) !important;
}
@media (max-width: 430px) {
  .tabs { grid-template-columns: repeat(3, 1fr) !important; }
  .tab { font-size: 13px !important; padding: 8px 5px !important; }
}

/* Branch summary ribbon: fit in viewport, no accidental horizontal scroll. */
.booking-ribbon,
.booking-ribbon-premium {
  display: grid !important;
  grid-template-columns: repeat(4, minmax(0, 1fr)) !important;
  gap: 6px !important;
  padding: 7px !important;
  overflow: visible !important;
  max-width: 100% !important;
  margin-left: 0 !important;
  margin-right: 0 !important;
  border-radius: 22px !important;
}
.ribbon-chip {
  min-width: 0 !important;
  min-height: 74px !important;
  padding: 9px 4px !important;
  border-radius: 17px !important;
}
.ribbon-chip span:not(.ribbon-icon) { font-size: 16px !important; }
.ribbon-chip strong { font-size: 18px !important; }
.ribbon-chip em {
  font-size: 10px !important;
  line-height: 1.05 !important;
  max-width: 100%;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
}
.ribbon-icon { width: 42px !important; height: 42px !important; opacity: .16 !important; }
@media (max-width: 370px) {
  .booking-ribbon, .booking-ribbon-premium { grid-template-columns: repeat(2, minmax(0, 1fr)) !important; }
}

/* More premium cards for today's handover wow. */
.conversation-card,
.offer-card-voucher,
.booking-card {
  box-shadow: 0 16px 42px rgba(70,38,47,.075), 0 0 0 1px rgba(255,255,255,.55) inset;
}
.booking-needs-attention {
  background: linear-gradient(135deg, #fff9f4, #fff 42%, #f4fff9) !important;
  box-shadow: 0 18px 45px rgba(216,161,95,.16), 0 0 0 1px rgba(216,161,95,.22) inset !important;
}
.booking-card.booking-card-pending_approval {
  border-color: rgba(216,161,95,.32) !important;
}
.primary-btn {
  box-shadow: 0 12px 26px rgba(184,95,118,.22), 0 0 18px rgba(255,205,220,.35);
}
body.branch-console-mode .primary-btn {
  box-shadow: 0 12px 26px rgba(47,116,101,.18), 0 0 18px rgba(167,226,205,.35);
}


/* v1.30 polish: longer splash + always-accessible thread back button */
.splash-screen { transition: opacity .52s ease !important; }
.splash-card { animation: splashCardArrive .72s cubic-bezier(.2,.88,.2,1) both; }
@keyframes splashCardArrive { from { opacity: 0; transform: translateY(12px) scale(.98); } to { opacity: 1; transform: translateY(0) scale(1); } }
.floating-back-btn {
  position: fixed;
  z-index: 9997;
  top: calc(14px + env(safe-area-inset-top, 0px));
  left: calc(50% - min(380px, 50vw) + 18px);
  width: 52px;
  height: 52px;
  border: 0;
  border-radius: 999px;
  display: grid;
  place-items: center;
  color: #6f3445;
  background: rgba(255,255,255,.94);
  box-shadow: 0 14px 34px rgba(88,44,56,.18), 0 0 0 1px rgba(184,95,118,.14), 0 0 26px rgba(255,202,218,.75);
  font-size: 34px;
  font-weight: 900;
  line-height: 1;
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
}
.floating-back-btn.hidden { display: none !important; }
body.rtl .floating-back-btn {
  left: auto;
  right: calc(50% - min(380px, 50vw) + 18px);
  transform: scaleX(-1);
}
@media (max-width: 759px) {
  .floating-back-btn {
    left: 14px;
    top: calc(12px + env(safe-area-inset-top, 0px));
    width: 48px;
    height: 48px;
    font-size: 32px;
  }
  body.rtl .floating-back-btn { left: auto; right: 14px; }
}
@supports (-webkit-touch-callout: none) {
  .floating-back-btn { -webkit-backdrop-filter: none !important; backdrop-filter: none !important; }
}

/* v1.31 booking outcome polish */
.status-no-show { background: rgba(111, 78, 55, .13) !important; color: #6f4e37 !important; border-color: rgba(111,78,55,.25) !important; }
.booking-card.booking-no-show-card {
  opacity: .72;
  background: linear-gradient(180deg, rgba(250,244,239,.94), rgba(255,249,244,.88));
  border-style: dashed;
  border-color: rgba(111,78,55,.25);
}
.booking-card.booking-no-show-card .detail-grid,
.booking-card.booking-no-show-card .booking-card-note {
  display: none;
}
.no-show-summary { background: rgba(255,247,239,.82); color: #7b4e31; border-color: rgba(111,78,55,.18); }
.linked-booking-row.booking-no-show-collapsed { opacity: .62; }
.sale-pad-backdrop {
  position: fixed;
  inset: 0;
  z-index: 9999;
  background: rgba(45, 30, 35, .34);
  display: grid;
  place-items: center;
  padding: 18px;
  backdrop-filter: blur(10px);
}
.sale-pad-card {
  width: min(420px, 100%);
  border-radius: 28px;
  background: linear-gradient(145deg, rgba(255,255,255,.98), rgba(255,247,250,.96));
  border: 1px solid rgba(190, 113, 136, .22);
  box-shadow: 0 30px 90px rgba(90, 42, 56, .22), 0 0 44px rgba(206, 123, 149, .18);
  padding: 18px;
  animation: salePadIn .22s ease-out both;
}
.sale-pad-head { display: flex; align-items: center; gap: 10px; justify-content: space-between; margin-bottom: 14px; }
.sale-pad-head h3 { margin: 0; font-size: 20px; color: var(--rose-dark); }
.sale-pad-kicker { font-size: 12px; font-weight: 900; letter-spacing: .08em; text-transform: uppercase; color: var(--rose); }
.sale-pad-close {
  border: none;
  width: 36px;
  height: 36px;
  border-radius: 999px;
  background: rgba(184,95,118,.1);
  color: var(--rose-dark);
  font-size: 24px;
  cursor: pointer;
}
.sale-pad-input-wrap {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 10px;
  align-items: center;
  background: white;
  border: 1px solid rgba(184,95,118,.22);
  border-radius: 20px;
  padding: 10px 14px;
  margin-bottom: 14px;
}
.sale-pad-input-wrap input {
  border: none;
  outline: none;
  font-size: 28px;
  font-weight: 900;
  color: var(--rose-dark);
  background: transparent;
  width: 100%;
}
.sale-pad-input-wrap span { color: var(--muted); font-weight: 900; }
.sale-pad-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 9px; }
.sale-pad-amount {
  border: 1px solid rgba(184,95,118,.18);
  background: rgba(255,255,255,.86);
  border-radius: 17px;
  padding: 13px;
  font-weight: 900;
  color: var(--rose-dark);
  cursor: pointer;
}
.sale-pad-amount:hover { background: rgba(255,235,242,.95); box-shadow: 0 0 18px rgba(184,95,118,.12); }
.sale-pad-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-top: 14px; }
@keyframes salePadIn { from { opacity: 0; transform: translateY(10px) scale(.98); } to { opacity: 1; transform: translateY(0) scale(1); } }
@media (max-width: 430px) { .sale-pad-card { border-radius: 24px; } .sale-pad-actions { grid-template-columns: 1fr; } }

/* v1.32 message formatting polish: preserve WhatsApp line breaks and make calendar/Waze links tappable */
.message-text {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  word-break: break-word;
}
.message-link {
  color: #8f3f58;
  font-weight: 750;
  text-decoration: underline;
  text-decoration-thickness: 1px;
  text-underline-offset: 3px;
}
.message.ai .message-link,
.message.human .message-link {
  color: #7b3348;
}
body.rtl .message-text {
  text-align: inherit;
  direction: auto;
}

/* v1.34 console operations update: blocked customers, offer toggles, booking progress */
.blocked-header {
  padding: 18px;
  border-radius: 26px;
  background: linear-gradient(135deg, rgba(255,255,255,.96), rgba(255,242,236,.92));
  border: 1px solid rgba(190,113,136,.18);
  box-shadow: 0 14px 34px rgba(70,38,47,.055);
  margin-bottom: 12px;
}
.blocked-header h2 { margin: 0 0 4px; font-size: 22px; color: #6e3446; }
.blocked-header p { margin: 0; color: var(--muted); font-weight: 650; }
.blocked-card {
  border-color: rgba(150,65,72,.22) !important;
  background: linear-gradient(135deg, #fff, #fff8f6 52%, #fff) !important;
}
.danger-tag {
  background: rgba(164, 61, 72, .12) !important;
  color: #8f2d3a !important;
  border-color: rgba(164,61,72,.24) !important;
}
.blocked-detail-grid { background: rgba(255,248,246,.74); }
.blocked-actions { grid-template-columns: 1fr 1fr; }

.offer-toggle-row label.offer-toggle-pill {
  position: relative;
  min-height: 54px;
  background: linear-gradient(135deg, rgba(255,255,255,.98), rgba(255,247,250,.94));
  border: 2px solid rgba(224,194,203,.95);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.9), 0 8px 20px rgba(88,44,56,.045);
  transition: transform .16s ease, box-shadow .16s ease, border-color .16s ease, background .16s ease;
  cursor: pointer;
}
.offer-toggle-row label.offer-toggle-pill input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}
.offer-toggle-row .fake-check {
  width: 24px;
  height: 24px;
  border-radius: 999px;
  border: 2px solid rgba(184,95,118,.38);
  background: #fff;
  display: inline-grid;
  place-items: center;
  flex: 0 0 auto;
  box-shadow: inset 0 1px 0 rgba(255,255,255,.9);
}
.offer-toggle-row .fake-check::after {
  content: '';
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: transparent;
  transform: scale(.4);
  transition: transform .16s ease, background .16s ease;
}
.offer-toggle-row label.offer-toggle-pill:has(input:checked) {
  border-color: rgba(184,95,118,.75);
  background: linear-gradient(135deg, rgba(255,236,243,.98), rgba(255,255,255,.96));
  box-shadow: 0 13px 30px rgba(184,95,118,.16), 0 0 0 4px rgba(184,95,118,.08);
  color: #6f3445;
}
.offer-toggle-row label.offer-toggle-pill:has(input:checked) .fake-check {
  border-color: var(--rose);
  background: var(--rose);
}
.offer-toggle-row label.offer-toggle-pill:has(input:checked) .fake-check::after {
  background: #fff;
  transform: scale(1);
}
.offer-toggle-row label.offer-toggle-pill:active { transform: scale(.985); }

.booking-progress {
  margin: 14px 0 12px;
  padding: 12px 12px 10px;
  border-radius: 18px;
  background: linear-gradient(135deg, rgba(255,255,255,.92), rgba(255,241,247,.72));
  border: 1px solid rgba(224,194,203,.65);
  overflow: hidden;
}
.booking-progress-track {
  position: relative;
  height: 10px;
  border-radius: 999px;
  background: rgba(226,203,210,.62);
  overflow: visible;
}
.booking-progress-fill {
  position: absolute;
  inset: 0 auto 0 0;
  border-radius: 999px;
  background: linear-gradient(90deg, #b85f76, #f0a3bd, #f7c9d9);
  box-shadow: 0 0 20px rgba(184,95,118,.35);
  transition: width .38s ease;
}
.booking-progress-arrow {
  position: absolute;
  top: 50%;
  transform: translate(-50%, -50%);
  width: 27px;
  height: 27px;
  border-radius: 999px;
  display: grid;
  place-items: center;
  color: #fff;
  background: linear-gradient(135deg, #b85f76, #ef93b0);
  box-shadow: 0 8px 18px rgba(184,95,118,.28), 0 0 0 4px rgba(255,255,255,.75);
  font-size: 16px;
  line-height: 1;
  animation: bookingArrowPulse 1.35s ease-in-out infinite;
}
body.rtl .booking-progress-fill { inset: 0 0 0 auto; }
body.rtl .booking-progress-arrow { transform: translate(50%, -50%) scaleX(-1); }
.booking-progress-result {
  margin-top: 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 10px 12px;
  border-radius: 14px;
  background: rgba(255,255,255,.78);
  border: 1px dashed rgba(184,95,118,.34);
  color: #7b3144;
  font-size: 12px;
  font-weight: 800;
}
.booking-progress-result span {
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .04em;
}
.booking-progress-result strong {
  font-size: 13px;
  color: #7b3144;
}
.booking-progress-result.no-show,
.booking-progress-result.cancelled,
.booking-progress-result.removed {
  background: rgba(255,247,239,.82);
  border-color: rgba(216,122,80,.35);
  color: #8d3f2f;
}
.booking-progress-result.no-show strong,
.booking-progress-result.cancelled strong,
.booking-progress-result.removed strong { color: #8d3f2f; }
.booking-progress-result.completed {
  background: rgba(245,255,250,.82);
  border-color: rgba(74,160,115,.28);
}
.booking-progress-labels {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px;
  margin-top: 10px;
  font-size: 11px;
  color: var(--muted);
  font-weight: 800;
  text-align: center;
}
.booking-progress-labels span.done { color: #7b3144; }
@keyframes bookingArrowPulse {
  0%, 100% { filter: brightness(1); transform: translate(-50%, -50%) scale(1); }
  50% { filter: brightness(1.12); transform: translate(-50%, -50%) scale(1.08); }
}
@media (max-width: 560px) {
  .blocked-actions { grid-template-columns: 1fr; }
  .booking-progress-result {
  margin-top: 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 10px 12px;
  border-radius: 14px;
  background: rgba(255,255,255,.78);
  border: 1px dashed rgba(184,95,118,.34);
  color: #7b3144;
  font-size: 12px;
  font-weight: 800;
}
.booking-progress-result span {
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .04em;
}
.booking-progress-result strong {
  font-size: 13px;
  color: #7b3144;
}
.booking-progress-result.no-show,
.booking-progress-result.cancelled,
.booking-progress-result.removed {
  background: rgba(255,247,239,.82);
  border-color: rgba(216,122,80,.35);
  color: #8d3f2f;
}
.booking-progress-result.no-show strong,
.booking-progress-result.cancelled strong,
.booking-progress-result.removed strong { color: #8d3f2f; }
.booking-progress-result.completed {
  background: rgba(245,255,250,.82);
  border-color: rgba(74,160,115,.28);
}
.booking-progress-labels { font-size: 10px; }
}

/* v1.37 fixes: RTL booking progress direction + separate outcome box */
body.rtl .booking-progress-track { direction: rtl; }
body.rtl .booking-progress-fill {
  left: auto !important;
  right: 0 !important;
  background: linear-gradient(270deg, #b85f76, #f0a3bd, #f7c9d9) !important;
}
body.rtl .booking-progress-arrow {
  transform: translate(50%, -50%) !important;
  animation: bookingArrowPulseRtl 1.35s ease-in-out infinite !important;
}
body:not(.rtl) .booking-progress-arrow {
  animation: bookingArrowPulseLtr 1.35s ease-in-out infinite !important;
}
@keyframes bookingArrowPulseLtr {
  0%, 100% { filter: brightness(1); transform: translate(-50%, -50%) scale(1); }
  50% { filter: brightness(1.12); transform: translate(-50%, -50%) scale(1.08); }
}
@keyframes bookingArrowPulseRtl {
  0%, 100% { filter: brightness(1); transform: translate(50%, -50%) scale(1); }
  50% { filter: brightness(1.12); transform: translate(50%, -50%) scale(1.08); }
}
.booking-progress-result-box {
  margin: -2px 0 14px;
  padding: 12px 14px;
  border-radius: 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  background: linear-gradient(135deg, rgba(255,255,255,.96), rgba(255,248,251,.88));
  border: 1px solid rgba(184,95,118,.28);
  border-inline-start: 5px solid rgba(184,95,118,.72);
  box-shadow: 0 9px 20px rgba(123,49,68,.07);
  color: #7b3144;
}
.booking-progress-result-box .result-kicker {
  color: #8a6f78;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .05em;
}
.booking-progress-result-box strong {
  font-size: 14px;
  font-weight: 950;
  color: #7b3144;
}
.booking-progress-result-box.no-show,
.booking-progress-result-box.cancelled,
.booking-progress-result-box.removed {
  background: linear-gradient(135deg, rgba(255,250,246,.96), rgba(255,242,235,.86));
  border-color: rgba(216,122,80,.35);
  border-inline-start-color: rgba(216,122,80,.76);
}
.booking-progress-result-box.no-show strong,
.booking-progress-result-box.cancelled strong,
.booking-progress-result-box.removed strong { color: #8d3f2f; }
.booking-progress-result-box.completed {
  background: linear-gradient(135deg, rgba(248,255,251,.96), rgba(236,252,244,.9));
  border-color: rgba(74,160,115,.30);
  border-inline-start-color: rgba(74,160,115,.75);
}
body.rtl .booking-progress-result-box {
  border-inline-start: 0;
  border-inline-end: 5px solid rgba(184,95,118,.72);
}
body.rtl .booking-progress-result-box.no-show,
body.rtl .booking-progress-result-box.cancelled,
body.rtl .booking-progress-result-box.removed { border-inline-end-color: rgba(216,122,80,.76); }
body.rtl .booking-progress-result-box.completed { border-inline-end-color: rgba(74,160,115,.75); }
@media (max-width: 560px) {
  .booking-progress-result-box { align-items: flex-start; flex-direction: column; }
}


/* v1.38 Actionytics-only test customer reset */
.reset-test-customer-tool {
  display: flex;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
  margin: 0 0 12px;
  padding: 12px;
  border: 1px solid rgba(180, 35, 24, 0.18);
  background: rgba(255, 244, 242, 0.88);
  border-radius: 16px;
}
.reset-test-copy {
  display: flex;
  flex-direction: column;
  gap: 3px;
  min-width: 0;
}
.reset-test-copy strong {
  color: #7a271a;
  font-size: 13px;
}
.reset-test-copy span {
  color: #8a5a52;
  font-size: 11px;
  line-height: 1.35;
}
.reset-test-customer-btn {
  white-space: nowrap;
  padding: 9px 12px;
}
@media (max-width: 520px) {
  .reset-test-customer-tool {
    align-items: stretch;
    flex-direction: column;
  }
  .reset-test-customer-btn {
    width: 100%;
  }
}

/* v1.40 Super Admin Dashboard + AI Needs You */
.super-dashboard, .needs-queue-header { display: grid; gap: 14px; }
.super-hero-card {
  border-radius: 28px;
  padding: 22px;
  background: linear-gradient(135deg, #2f171d, #8b5e57 58%, #d8a15f);
  color: #fff;
  box-shadow: 0 20px 60px rgba(70, 32, 38, .24);
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
  overflow: hidden;
  position: relative;
}
.super-hero-card:after {
  content: '';
  position: absolute;
  inset: -60px -90px auto auto;
  width: 210px;
  height: 210px;
  border-radius: 999px;
  background: rgba(255,255,255,.12);
}
.super-hero-card h2 { color: #fff; font-size: 25px; margin: 4px 0 6px; }
.super-hero-card p { color: rgba(255,255,255,.84); line-height: 1.45; font-size: 13px; max-width: 330px; }
.super-kicker { color: #ffd9a6 !important; text-transform: uppercase; letter-spacing: .08em; font-size: 11px !important; font-weight: 900; }
.rose-score {
  width: 112px;
  height: 112px;
  border-radius: 30px;
  background: rgba(255,255,255,.16);
  border: 1px solid rgba(255,255,255,.26);
  display: grid;
  place-items: center;
  text-align: center;
  flex: 0 0 auto;
  backdrop-filter: blur(10px);
  z-index: 1;
}
.rose-score span { font-size: 11px; text-transform: uppercase; opacity: .86; font-weight: 900; }
.rose-score strong { font-size: 38px; line-height: 1; }
.rose-score.good { box-shadow: inset 0 0 0 3px rgba(134, 239, 172, .45); }
.rose-score.warn { box-shadow: inset 0 0 0 3px rgba(252, 211, 77, .45); }
.rose-score.risk { box-shadow: inset 0 0 0 3px rgba(248, 113, 113, .45); }
.metric-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.metric-card {
  background: rgba(255,255,255,.92);
  border: 1px solid var(--line);
  border-radius: 20px;
  padding: 14px;
  box-shadow: var(--shadow);
}
.metric-card span { display:block; color: var(--muted); font-size: 12px; font-weight: 800; }
.metric-card strong { display:block; font-size: 30px; margin: 6px 0 2px; letter-spacing: -1px; }
.metric-card small { color: #9b8c88; font-size: 11px; line-height: 1.35; }
.dashboard-columns { display: grid; grid-template-columns: 1fr; gap: 12px; }
.dashboard-panel {
  background: rgba(255,255,255,.92);
  border: 1px solid var(--line);
  border-radius: 22px;
  box-shadow: var(--shadow);
  padding: 16px;
}
.dashboard-panel h3 { margin: 0 0 12px; font-size: 16px; }
.rank-row {
  display:flex;
  justify-content:space-between;
  gap: 12px;
  align-items:center;
  border-bottom:1px solid #f0e7e4;
  padding: 10px 0;
}
.rank-row:last-child { border-bottom: 0; }
.rank-row span { color: #554844; font-weight: 700; }
.rank-row strong {
  background:#f4ebe8;
  color:#8b5e57;
  border-radius: 999px;
  padding: 5px 10px;
  min-width: 38px;
  text-align:center;
}
.story-grid { display:grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.story-grid div { background: #fbf7f4; border:1px solid #efe4dd; border-radius:16px; padding:12px; }
.story-grid strong { display:block; font-size:24px; color:#8b5e57; }
.story-grid span { color:var(--muted); font-size:12px; font-weight:700; }
.dashboard-note { margin-top: 12px; }
.needs-mini { display:grid; gap:5px; padding:10px 0; border-bottom:1px solid #f0e7e4; }
.needs-mini:last-child { border-bottom:0; }
.needs-mini div { display:flex; justify-content:space-between; gap:8px; }
.needs-mini span { color:#b85f76; font-weight:800; font-size:12px; }
.needs-mini small { color:var(--muted); line-height:1.35; }
.needs-queue-header {
  background: linear-gradient(135deg, #fff, #f7eeeb);
  border:1px solid var(--line);
  border-radius:22px;
  padding:18px;
  box-shadow: var(--shadow);
  margin-bottom: 10px;
}
.needs-queue-header h2 { margin-bottom: 4px; }
.needs-you-card { border-left: 5px solid #d8a15f; }
.needs-you-card.urgency-high { border-left-color: #b42318; }
.needs-you-card.urgency-urgent { border-left-color: #b42318; box-shadow: 0 20px 55px rgba(180,35,24,.13); }
.needs-you-card.urgency-low { border-left-color: #8fb37f; }
.needs-urgency {
  font-size: 11px;
  font-weight: 900;
  color: #8b5e57;
  background: #fff2d9;
  border-radius: 999px;
  padding: 6px 9px;
}
.needs-resolve { padding: 10px 14px; }
@media (min-width: 720px) {
  .app-shell { max-width: 760px; }
  .metric-grid { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .dashboard-columns { grid-template-columns: 1fr 1fr; }
}

/* v1.41 Branch User Settings */
.settings-panel { display: grid; gap: 16px; }
.settings-hero { margin-bottom: 0; }
.settings-form { display: grid; gap: 14px; }
.settings-checks { display: grid; gap: 10px; align-content: end; }
.settings-note { margin: 0; font-size: 12px; }
.settings-list-panel { display: grid; gap: 10px; }
.settings-user-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px;
  border: 1px solid rgba(60, 45, 35, .10);
  border-radius: 18px;
  background: rgba(255,255,255,.72);
}
.settings-user-row div { display: grid; gap: 3px; }
.settings-user-row span { color: var(--muted, #776b63); font-size: 13px; }
.settings-user-row small { color: var(--muted, #776b63); }
.settings-user-row.inactive { opacity: .58; }
@media (max-width: 720px) {
  .settings-user-row { align-items: stretch; flex-direction: column; }
}


/* v1.41.2 Settings toggles: clear ON/OFF state */
.settings-checks.offer-toggle-row {
  display: grid;
  gap: 12px;
  align-content: end;
}
.settings-checks.offer-toggle-row label.offer-toggle-pill {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
}
.settings-toggle .toggle-on,
.settings-toggle .toggle-off {
  margin-left: auto;
  font-style: normal;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .08em;
  padding: 5px 9px;
  border-radius: 999px;
}
.settings-toggle .toggle-on {
  display: none;
  color: #fff;
  background: #7f8f58;
}
.settings-toggle .toggle-off {
  display: inline-flex;
  color: #8f2d3a;
  background: rgba(143,45,58,.10);
}
.settings-toggle:has(input:checked) .toggle-on { display: inline-flex; }
.settings-toggle:has(input:checked) .toggle-off { display: none; }
.settings-toggle:has(input:checked) {
  border-color: rgba(127,143,88,.75) !important;
  background: linear-gradient(135deg, rgba(244,250,235,.98), rgba(255,255,255,.96)) !important;
}
.settings-toggle:has(input:checked) .fake-check {
  border-color: #7f8f58 !important;
  background: #7f8f58 !important;
}

/* v1.41.3 Standard branch user editor */
.settings-form-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 4px;
}
.settings-form-header h3 {
  margin: 0 0 4px;
  font-size: 20px;
  color: #3b2b2d;
}
.settings-form-header p {
  margin: 0;
  color: var(--muted, #776b63);
  font-size: 13px;
  font-weight: 650;
}
.settings-toggle-grid {
  display: grid;
  gap: 12px;
  align-content: end;
}
.settings-toggle {
  display: flex;
  align-items: center;
  gap: 12px;
  min-height: 56px;
  padding: 13px 15px;
  border-radius: 18px;
  border: 2px solid rgba(143,45,58,.22);
  background: linear-gradient(135deg, rgba(255,255,255,.98), rgba(255,248,249,.92));
  box-shadow: inset 0 1px 0 rgba(255,255,255,.9), 0 8px 20px rgba(88,44,56,.04);
  cursor: pointer;
  transition: border-color .16s ease, background .16s ease, box-shadow .16s ease, transform .16s ease;
}
.settings-toggle input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}
.settings-switch {
  width: 46px;
  height: 26px;
  border-radius: 999px;
  background: rgba(143,45,58,.18);
  border: 1px solid rgba(143,45,58,.18);
  display: inline-flex;
  align-items: center;
  padding: 3px;
  flex: 0 0 auto;
}
.settings-switch span {
  width: 18px;
  height: 18px;
  border-radius: 999px;
  background: #fff;
  box-shadow: 0 2px 7px rgba(0,0,0,.14);
  transform: translateX(0);
  transition: transform .16s ease;
}
.settings-toggle strong {
  color: #5b4448;
  line-height: 1.25;
}
.settings-status {
  margin-left: auto;
  font-style: normal;
  font-size: 12px;
  font-weight: 950;
  letter-spacing: .08em;
  padding: 6px 10px;
  border-radius: 999px;
}
.settings-toggle.is-off .settings-status {
  color: #8f2d3a;
  background: rgba(143,45,58,.10);
}
.settings-toggle.is-on {
  border-color: rgba(127,143,88,.78);
  background: linear-gradient(135deg, rgba(244,250,235,.98), rgba(255,255,255,.96));
  box-shadow: 0 13px 30px rgba(127,143,88,.12), 0 0 0 4px rgba(127,143,88,.06);
}
.settings-toggle.is-on .settings-switch {
  background: #7f8f58;
  border-color: #7f8f58;
}
.settings-toggle.is-on .settings-switch span {
  transform: translateX(20px);
}
.settings-toggle.is-on .settings-status {
  color: #fff;
  background: #7f8f58;
}
.settings-user-row.inactive {
  opacity: 1;
  background: rgba(255,255,255,.48);
  border-style: dashed;
}
.settings-user-row.inactive .settings-user-info {
  opacity: .62;
}
.settings-user-actions {
  display: flex;
  gap: 10px;
  align-items: center;
  flex: 0 0 auto;
}
.settings-user-info { display: grid; gap: 3px; }
@media (max-width: 720px) {
  .settings-form-header { flex-direction: column; }
  .settings-user-actions { align-items: stretch; flex-direction: column; }
}

/* v1.41.4 deep-link highlight */
.booking-deep-link-highlight {
  outline: 3px solid rgba(166, 113, 78, 0.55);
  box-shadow: 0 0 0 8px rgba(166, 113, 78, 0.14), 0 18px 50px rgba(80, 38, 38, 0.18);
}


/* v1.60 global font normalization for all visible controls */
button, input, textarea, select, option, label, .primary-btn, .secondary-btn, .icon-btn, .tab, .language-toggle, .offer-link {
  font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Tahoma, Arial, sans-serif !important;
}

/* v1.61 visible version + booking status filter */
.login-version {
  margin: 16px 0 0;
  text-align: center;
  color: rgba(135, 90, 105, 0.82);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .01em;
}
.booking-status-filter-bar {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 10px 10px 12px;
  margin: 0 0 12px;
  border: 1px solid rgba(234, 211, 221, .95);
  border-radius: 20px;
  background: rgba(255, 255, 255, .78);
  box-shadow: 0 10px 24px rgba(90, 54, 59, .07);
  overflow: hidden;
}
.booking-filter-title {
  flex: 0 0 auto;
  color: var(--rose-dark);
  font-size: 12px;
  font-weight: 800;
  white-space: nowrap;
}
.booking-filter-scroll {
  display: flex;
  gap: 7px;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
  min-width: 0;
}
.booking-filter-scroll::-webkit-scrollbar { display: none; }
.booking-filter-chip {
  flex: 0 0 auto;
  border: 1px solid rgba(216, 187, 195, .95);
  border-radius: 999px;
  background: #fff;
  color: var(--rose-dark);
  padding: 8px 12px;
  font-family: "IBM Plex Sans Arabic", -apple-system, BlinkMacSystemFont, "Segoe UI", Tahoma, Arial, sans-serif !important;
  font-size: 12px;
  font-weight: 800;
  cursor: pointer;
  transition: transform .12s ease, background .16s ease, color .16s ease, box-shadow .16s ease;
}
.booking-filter-chip:hover,
.booking-filter-chip:focus-visible {
  transform: translateY(-1px);
  box-shadow: 0 8px 18px rgba(148, 72, 94, .13);
}
.booking-filter-chip.active {
  border-color: transparent;
  background: linear-gradient(135deg, var(--rose), var(--rose-dark));
  color: #fff;
  box-shadow: 0 10px 22px rgba(148, 72, 94, .20);
}
body.rtl .booking-status-filter-bar {
  direction: rtl;
}
body.rtl .booking-filter-scroll {
  direction: rtl;
}
@media (max-width: 520px) {
  .booking-status-filter-bar {
    align-items: flex-start;
    flex-direction: column;
    gap: 8px;
  }
  .booking-filter-scroll { width: 100%; }
}

/* v1.62 Rose Score breakdown */
.score-breakdown-panel {
  border-color: rgba(182, 79, 120, .24);
  background: linear-gradient(135deg, rgba(255,255,255,.96), rgba(255, 241, 246, .78));
}
.score-breakdown-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 12px;
}
.score-breakdown-head h3 { margin: 0; }
.score-pill {
  min-width: 54px;
  text-align: center;
  padding: 8px 12px;
  border-radius: 999px;
  font-weight: 950;
  color: #fff;
  background: #b64f78;
  box-shadow: 0 8px 18px rgba(182,79,120,.18);
}
.score-pill.good { background: #5f8b6a; }
.score-pill.warn { background: #b9853f; }
.score-pill.risk { background: #b84e5a; }
.score-breakdown-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}
.score-line {
  background: #fff;
  border: 1px solid #f3d5df;
  border-radius: 16px;
  padding: 12px;
  display: grid;
  gap: 4px;
}
.score-line span {
  color: #8b6f79;
  font-size: 12px;
  font-weight: 850;
}
.score-line strong {
  color: #492b37;
  font-size: 24px;
  line-height: 1;
}
.score-line small {
  color: #9c8990;
  font-size: 11px;
  line-height: 1.35;
}
.score-line-total {
  border-color: rgba(182, 79, 120, .38);
  background: #fff8fb;
}
@media (max-width: 680px) {
  .score-breakdown-grid { grid-template-columns: 1fr; }
}

/* v1.63 super dashboard reporting actions */
.dashboard-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  flex-wrap: wrap;
  margin: -4px 0 18px;
}
.dashboard-action-btn {
  min-height: 42px;
  padding: 11px 18px;
  border-radius: 999px;
  font-weight: 800;
}
.dashboard-screenshot-mode {
  background: #fbf7f4;
}
.dashboard-screenshot-mode .language-toggle,
.dashboard-screenshot-mode .home-hero,
.dashboard-screenshot-mode .tabs,
.dashboard-screenshot-mode #statusBanner {
  display: none !important;
}
.dashboard-screenshot-mode .app-shell {
  max-width: 1480px;
  padding-top: 18px;
}
.dashboard-screenshot-mode .conversation-list {
  margin-top: 0;
}
.dashboard-screenshot-mode .super-dashboard {
  gap: 18px;
}
.dashboard-screenshot-mode .super-hero-card {
  margin-top: 0;
}
@media (max-width: 720px) {
  .dashboard-actions { justify-content: stretch; }
  .dashboard-action-btn { flex: 1 1 100%; }
}

/* v1.65 Urgent Priority Alerts */
.urgent-alert-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:10px 0 18px;padding:18px 20px;border-radius:26px;background:linear-gradient(135deg,#8b3157,#d86d8e);color:#fff;box-shadow:0 18px 42px rgba(139,49,87,.24)}
.urgent-alert-header h2{margin:0;font-size:24px;line-height:1.15}.urgent-alert-header p{margin:6px 0 0;opacity:.92}.urgent-alert-header strong{font-size:34px;line-height:1}
.urgent-alert-card{border:1px solid rgba(183,73,116,.22);background:#fff;border-radius:26px;padding:18px;margin-bottom:14px;box-shadow:0 18px 44px rgba(79,35,48,.08);position:relative;overflow:hidden}
.urgent-alert-card:before{content:"";position:absolute;inset:0 0 auto;height:5px;background:linear-gradient(90deg,#b64f78,#e6b269)}
.urgent-alert-reminder:before{background:linear-gradient(90deg,#d9822b,#f4c76f)}.urgent-alert-urgent:before,.urgent-alert-critical:before{background:linear-gradient(90deg,#b4233f,#ff6b6b)}.urgent-alert-escalated:before{background:linear-gradient(90deg,#3a1222,#b4233f)}
.urgent-alert-top{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:12px}.urgent-tag{background:#fff1f6;color:#8b3157;border-color:#f0c4d4}.urgent-alert-critical .urgent-tag,.urgent-alert-urgent .urgent-tag{background:#fff0f0;color:#b4233f;border-color:#ffc7c7}.urgent-age{font-weight:800;color:#8b3157;background:#fff1f6;border-radius:999px;padding:8px 12px}.urgent-alert-actions{margin-top:14px}
.rtl .urgent-alert-header,.rtl .urgent-alert-card{text-align:right}

/* v1.66 Urgent attention banner + modal */
body.urgent-modal-open { overflow: hidden; }
.urgent-global-banner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin: 14px 0 16px;
  padding: 14px 16px;
  border-radius: 22px;
  background: linear-gradient(135deg, #7d1536, #d86d8e 58%, #f0b25f);
  color: #fff;
  box-shadow: 0 18px 46px rgba(139, 49, 87, .28), 0 0 0 1px rgba(255,255,255,.16) inset;
  cursor: pointer;
  position: sticky;
  top: 8px;
  z-index: 90;
  animation: urgentBannerPulse 1.35s infinite;
}
.urgent-global-banner.hidden { display: none; }
.urgent-global-banner:focus { outline: 3px solid rgba(255, 210, 230, .85); outline-offset: 3px; }
.urgent-global-pulse {
  width: 44px;
  height: 44px;
  flex: 0 0 44px;
  border-radius: 16px;
  display: grid;
  place-items: center;
  background: rgba(255,255,255,.18);
  border: 2px solid rgba(255,255,255,.42);
  font-size: 28px;
  font-weight: 900;
  box-shadow: 0 0 0 0 rgba(255,255,255,.45);
  animation: urgentIconPing 1.05s infinite;
}
.urgent-global-copy { min-width: 0; flex: 1; }
.urgent-global-copy strong { display: block; font-size: 17px; line-height: 1.2; letter-spacing: .01em; }
.urgent-global-copy span { display: block; margin-top: 3px; font-size: 13px; opacity: .92; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 760px; }
.urgent-global-meta { display: flex; align-items: center; gap: 10px; flex: 0 0 auto; }
.urgent-global-meta span { font-weight: 900; background: rgba(255,255,255,.18); padding: 8px 10px; border-radius: 999px; }
.urgent-sound-toggle,
.urgent-global-open {
  border: 0;
  border-radius: 999px;
  background: #fff;
  color: #8b3157;
  font-weight: 900;
  padding: 10px 14px;
  cursor: pointer;
  font-family: inherit;
}
.urgent-sound-toggle {
  background: rgba(255,255,255,.18);
  color: #fff;
  border: 1px solid rgba(255,255,255,.42);
}
.urgent-sound-toggle:hover { background: rgba(255,255,255,.28); }
.urgent-global-critical,
.urgent-global-urgent { background: linear-gradient(135deg, #6f1025, #c41f45 58%, #ff7a59); }
.urgent-global-reminder { background: linear-gradient(135deg, #8a3d06, #d9822b 58%, #f4c76f); }

.urgent-alert-modal {
  position: fixed;
  inset: 0;
  z-index: 10000;
  display: grid;
  place-items: center;
  padding: max(22px, env(safe-area-inset-top)) 18px max(22px, env(safe-area-inset-bottom));
}
.urgent-alert-modal.hidden { display: none; }
.urgent-modal-backdrop {
  position: absolute;
  inset: 0;
  background: radial-gradient(circle at 20% 12%, rgba(255, 209, 226, .38), transparent 34%), rgba(48, 14, 26, .74);
  backdrop-filter: blur(10px);
}
.urgent-modal-card {
  position: relative;
  width: min(720px, 94vw);
  max-height: min(86vh, 760px);
  overflow: auto;
  border-radius: 34px;
  padding: 30px;
  text-align: center;
  background: linear-gradient(180deg, #fff, #fff6fa);
  box-shadow: 0 34px 120px rgba(33, 5, 16, .45);
  border: 1px solid rgba(255,255,255,.72);
  animation: urgentModalIn .22s ease-out;
}
.urgent-modal-alarm {
  width: 86px;
  height: 86px;
  margin: 0 auto 16px;
  border-radius: 30px;
  display: grid;
  place-items: center;
  color: #fff;
  background: linear-gradient(135deg, #86183a, #db5e88);
  font-size: 58px;
  font-weight: 900;
  box-shadow: 0 16px 42px rgba(182, 79, 120, .38), 0 0 0 12px rgba(182,79,120,.10);
  animation: urgentModalAlarm 1s infinite;
}
.urgent-modal-kicker {
  margin: 0 0 8px;
  color: #b64f78;
  font-weight: 900;
  letter-spacing: .08em;
  text-transform: uppercase;
}
.urgent-modal-card h2 { margin: 0; font-size: clamp(32px, 6vw, 54px); line-height: 1.05; color: #3a1222; }
.urgent-modal-sub { margin: 12px auto 16px; color: #7d5967; font-size: 18px; max-width: 560px; }
.urgent-modal-message {
  margin: 16px auto;
  padding: 18px;
  border-radius: 22px;
  background: #fff;
  border: 1px solid #f0c4d4;
  color: #3a1222;
  font-size: 20px;
  font-weight: 800;
  line-height: 1.45;
}
.urgent-modal-details { display: flex; flex-wrap: wrap; justify-content: center; gap: 8px; margin: 12px 0 20px; }
.urgent-modal-details span { background: #fff1f6; color: #8b3157; border: 1px solid #f0c4d4; padding: 8px 12px; border-radius: 999px; font-weight: 800; }
.urgent-modal-actions { display: flex; flex-wrap: wrap; justify-content: center; gap: 10px; }
.urgent-modal-actions .primary-btn, .urgent-modal-actions .secondary-btn { min-width: 170px; }
.urgent-notify-btn {
  margin-top: 14px;
  border: 0;
  background: transparent;
  color: #8b3157;
  text-decoration: underline;
  font: inherit;
  font-weight: 800;
  cursor: pointer;
}
.urgent-modal-critical .urgent-modal-alarm,
.urgent-modal-urgent .urgent-modal-alarm { background: linear-gradient(135deg, #84122d, #f04d5e); }
.urgent-modal-reminder .urgent-modal-alarm { background: linear-gradient(135deg, #9b4a09, #e09b2f); }

@keyframes urgentBannerPulse {
  0%, 100% { transform: translateY(0); box-shadow: 0 18px 46px rgba(139, 49, 87, .28), 0 0 0 1px rgba(255,255,255,.16) inset; }
  50% { transform: translateY(-1px); box-shadow: 0 24px 60px rgba(139, 49, 87, .38), 0 0 0 1px rgba(255,255,255,.2) inset; }
}
@keyframes urgentIconPing {
  0% { box-shadow: 0 0 0 0 rgba(255,255,255,.46); }
  70% { box-shadow: 0 0 0 12px rgba(255,255,255,0); }
  100% { box-shadow: 0 0 0 0 rgba(255,255,255,0); }
}
@keyframes urgentModalIn { from { transform: scale(.96) translateY(10px); opacity: 0; } to { transform: scale(1) translateY(0); opacity: 1; } }
@keyframes urgentModalAlarm { 0%, 100% { transform: rotate(-2deg) scale(1); } 50% { transform: rotate(2deg) scale(1.04); } }

.rtl .urgent-global-banner, .rtl .urgent-modal-card { text-align: right; }
.rtl .urgent-modal-card { direction: rtl; }
.rtl .urgent-modal-kicker, .rtl .urgent-modal-card h2, .rtl .urgent-modal-sub { text-align: center; }

@media (max-width: 680px) {
  .urgent-global-banner { align-items: flex-start; padding: 13px; border-radius: 18px; }
  .urgent-global-pulse { width: 38px; height: 38px; flex-basis: 38px; font-size: 24px; border-radius: 14px; }
  .urgent-global-copy strong { font-size: 15px; }
  .urgent-global-copy span { white-space: normal; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
  .urgent-global-meta { flex-direction: column; align-items: flex-end; gap: 6px; }
  .urgent-sound-toggle,
.urgent-global-open { padding: 8px 10px; font-size: 12px; }
  .urgent-modal-card { padding: 24px 18px; border-radius: 28px; }
  .urgent-modal-alarm { width: 72px; height: 72px; border-radius: 24px; font-size: 48px; }
  .urgent-modal-message { font-size: 17px; }
  .urgent-modal-actions { flex-direction: column; }
  .urgent-modal-actions .primary-btn, .urgent-modal-actions .secondary-btn { width: 100%; }
}

/* v1.69 Urgent Action Panel */
.urgent-alert-checking {
  border-color: rgba(111, 129, 114, .28);
  box-shadow: 0 18px 44px rgba(79,35,48,.08), 0 0 0 1px rgba(111,129,114,.11) inset;
}
.urgent-checking-tag {
  background: #eef7ef;
  color: #4f7158;
  border-color: #cce6d2;
}
.urgent-alert-detail-grid .urgent-detail-wide {
  grid-column: span 1;
}
.urgent-last-messages {
  display: grid;
  gap: 8px;
  width: 100%;
}
.urgent-mini-message {
  border-radius: 16px;
  padding: 9px 11px;
  border: 1px solid rgba(183, 73, 116, .16);
  background: #fff9fb;
}
.urgent-mini-message span {
  display: block;
  font-size: 11px;
  font-weight: 900;
  color: #9a6678;
  margin-bottom: 4px;
  text-transform: uppercase;
  letter-spacing: .04em;
}
.urgent-mini-message strong {
  display: block;
  color: #3a1222;
  font-size: 14px;
  line-height: 1.45;
  font-weight: 800;
}
.urgent-mini-out {
  background: #f7fbf7;
  border-color: rgba(111, 129, 114, .20);
}
.urgent-action-panel {
  margin-top: 16px;
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(148px, 1fr));
  gap: 10px;
}
.urgent-action-panel .urgent-action-btn,
.urgent-action-panel .primary-btn,
.urgent-action-panel .secondary-btn {
  min-height: 44px;
}
.urgent-reply-panel {
  margin-top: 14px;
  padding: 14px;
  border-radius: 22px;
  background: linear-gradient(180deg, #fff, #fff7fa);
  border: 1px solid rgba(183, 73, 116, .18);
}
.urgent-reply-panel.hidden { display: none; }
.urgent-custom-reply-text {
  width: 100%;
  min-height: 96px;
  border-radius: 18px;
  border: 1px solid #efd0db;
  padding: 12px 14px;
  font-family: inherit;
  font-size: 15px;
  resize: vertical;
  outline: none;
  background: #fff;
}
.urgent-custom-reply-text:focus {
  border-color: #b64f78;
  box-shadow: 0 0 0 3px rgba(182, 79, 120, .12);
}
.urgent-checkbox-line {
  display: flex;
  align-items: center;
  gap: 9px;
  margin: 11px 0;
  color: #6f4c5b;
  font-weight: 800;
}
.urgent-checkbox-line input {
  width: 18px;
  height: 18px;
  accent-color: #b64f78;
}
.urgent-reply-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}
.urgent-reply-actions .primary-btn,
.urgent-reply-actions .secondary-btn {
  flex: 1 1 170px;
}
.rtl .urgent-checkbox-line { justify-content: flex-start; }
@media (max-width: 680px) {
  .urgent-alert-detail-grid .urgent-detail-wide { grid-column: 1 / -1; }
  .urgent-action-panel { grid-template-columns: 1fr; }
  .urgent-reply-actions { flex-direction: column; }
  .urgent-reply-actions .primary-btn,
  .urgent-reply-actions .secondary-btn { width: 100%; flex-basis: auto; }
}

/* v1.70 Urgent Conversation State */
.urgent-conversation-tag {
  background: #fff8e8;
  color: #8a5b08;
  border-color: #f3d68a;
}
.urgent-reply-panel:not(.hidden) {
  animation: urgentReplySoftIn .16s ease-out;
}
@keyframes urgentReplySoftIn {
  from { transform: translateY(-3px); opacity: .72; }
  to { transform: translateY(0); opacity: 1; }
}

/* v1.71 Urgent guardrails + superadmin log */
.urgent-action-panel button:disabled,
.urgent-reply-actions button:disabled {
  opacity: .45;
  cursor: not-allowed;
  filter: grayscale(.18);
  box-shadow: none !important;
  transform: none !important;
}
.urgent-action-note {
  margin: 10px 0 0;
  padding: 10px 12px;
  border-radius: 16px;
  background: #fff8e8;
  border: 1px solid #f3d68a;
  color: #8a5b08;
  font-weight: 800;
  font-size: 13px;
}
.urgent-super-log-panel { grid-column: 1 / -1; }
.urgent-log-list { display: grid; gap: 10px; max-height: 560px; overflow: auto; padding-right: 4px; }
.urgent-log-row {
  padding: 12px;
  border: 1px solid rgba(183, 73, 116, .14);
  border-radius: 18px;
  background: linear-gradient(180deg, #fff, #fff9fb);
}
.urgent-log-main { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.urgent-log-main strong { color: #3a1222; }
.urgent-log-main span { color: #9a6678; font-size: 12px; font-weight: 800; }
.urgent-log-meta { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
.urgent-log-meta span { background: #fff1f6; border: 1px solid #f0c4d4; color: #8b3157; border-radius: 999px; padding: 5px 8px; font-size: 11px; font-weight: 900; }
.urgent-log-row p { margin: 9px 0 0; color: #5c3e49; font-size: 13px; line-height: 1.45; }

/* v1.73 urgent branch ownership + transfer */
.urgent-branch-tag{background:#edf7f3;color:#24765e;border-color:#c9eadf}
.urgent-action-panel .transfer-urgent-branch{border-color:#d6c2ea;color:#67448a;background:#fbf8ff}
.urgent-action-panel .transfer-urgent-branch:hover{background:#f1e7ff;transform:translateY(-1px)}
.offer-links-box{border:1px solid rgba(183,73,116,.18);background:linear-gradient(135deg,#fff7fa,#fff);border-radius:22px;padding:16px;margin:12px 0;box-shadow:0 12px 28px rgba(79,35,48,.05)}
.offer-links-box h3{margin:0 0 4px;color:#8b3157;font-size:18px}.offer-links-box p{margin:0 0 12px;color:#9a6678;font-weight:700;font-size:13px}
.offer-social-links{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0 0}.offer-social-links a,.offer-social-links span{border:1px solid rgba(183,73,116,.2);background:#fff1f6;color:#8b3157;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:900;text-decoration:none}.offer-social-links a:hover{background:#b64f78;color:#fff}


/* v1.85 premium top menu + urgent checkbox visibility */
.tabs {
  display: flex !important;
  align-items: center !important;
  gap: 8px !important;
  overflow-x: auto !important;
  overflow-y: hidden !important;
  white-space: nowrap !important;
  padding: 8px !important;
  border-radius: 28px !important;
  background: rgba(255,255,255,.82) !important;
  border: 1px solid rgba(183, 73, 116, .12) !important;
  box-shadow: 0 12px 30px rgba(88, 54, 64, .08) !important;
  -webkit-overflow-scrolling: touch !important;
  scrollbar-width: none !important;
}
.tabs::-webkit-scrollbar { display: none !important; }
.tab {
  flex: 0 0 auto !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  gap: 6px !important;
  min-height: 42px !important;
  min-width: 94px !important;
  padding: 9px 13px !important;
  border-radius: 999px !important;
  font-size: 13px !important;
  line-height: 1 !important;
  white-space: nowrap !important;
  background: rgba(255,255,255,.74) !important;
  border: 1px solid rgba(183, 73, 116, .10) !important;
}
.tab-icon { font-size: 13px; line-height: 1; opacity: .78; }
.tab-label { display: inline-block; max-width: 92px; overflow: hidden; text-overflow: ellipsis; }
.tab-count { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; display: inline-flex; align-items: center; justify-content: center; background: rgba(183, 73, 116, .10); color: var(--rose-dark); font-weight: 900; font-size: 11px; }
.tab.active { background: linear-gradient(135deg, #b64f78, #9d3d66) !important; color: #fff !important; box-shadow: 0 14px 28px rgba(184,95,118,.26) !important; border-color: transparent !important; }
.tab.active .tab-count { background: rgba(255,255,255,.22); color: #fff; }
.tab.active .tab-icon { opacity: 1; }
body.branch-console-mode .tab.active { background: linear-gradient(135deg, #2f7465, #256454) !important; box-shadow: 0 14px 28px rgba(47,116,101,.24) !important; }
@media (max-width: 430px) { .tabs { margin-left: -4px !important; margin-right: -4px !important; } .tab { min-width: 84px !important; padding-left: 11px !important; padding-right: 11px !important; font-size: 12px !important; } .tab-label { max-width: 76px; } }
.urgent-checkbox-line { cursor: pointer; user-select: none; padding: 8px 2px; }
.urgent-checkbox-line input[type="checkbox"] { appearance: none; -webkit-appearance: none; width: 28px !important; height: 28px !important; min-width: 28px !important; border-radius: 999px; border: 2px solid rgba(183, 73, 116, .30); background: #fff; display: inline-grid; place-content: center; box-shadow: inset 0 0 0 4px #fff, 0 4px 14px rgba(80,50,60,.08); }
.urgent-checkbox-line input[type="checkbox"]::before { content: ''; width: 14px; height: 14px; border-radius: 999px; transform: scale(0); transition: transform .14s ease; background: #b64f78; }
.urgent-checkbox-line input[type="checkbox"]:checked { border-color: #b64f78; background: #fff7fa; }
.urgent-checkbox-line input[type="checkbox"]:checked::before { transform: scale(1); }
.urgent-checkbox-line input[type="checkbox"]:focus-visible { outline: 3px solid rgba(183, 73, 116, .18); outline-offset: 2px; }

.needs-mona-resolve { border-color: #a44c69; color: #8d3e5a; background: #fff8fa; margin-bottom: 10px; }
.needs-mona-resolve:hover { background: #fcecf2; }


/* v1.98.1 Needs Management trigger highlight */
.message.needs-mona-trigger-message {
  position: relative;
  background: #fff3d6;
  border: 3px solid #d97706;
  box-shadow: 0 14px 34px rgba(180, 83, 9, 0.20);
  color: #3d2b1f;
}

.message.needs-mona-trigger-message::before {
  content: '';
  position: absolute;
  inset: -7px;
  border: 2px solid rgba(217, 119, 6, 0.28);
  border-radius: calc(var(--radius, 22px) + 5px);
  pointer-events: none;
}

.needs-mona-trigger-badge {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  width: fit-content;
  max-width: 100%;
  margin: 0 0 12px;
  padding: 7px 11px;
  border-radius: 999px;
  background: #9a3412;
  color: #fff;
  font-size: 12px;
  font-weight: 800;
  line-height: 1.25;
  letter-spacing: 0.01em;
}

.needs-mona-trigger-badge span {
  padding-inline-start: 8px;
  border-inline-start: 1px solid rgba(255,255,255,0.45);
  font-weight: 650;
  opacity: 0.94;
}

.needs-mona-trigger-pulse {
  animation: needsMonaTriggerPulse 1.2s ease-out 1;
}

@keyframes needsMonaTriggerPulse {
  0% { transform: scale(0.985); box-shadow: 0 0 0 0 rgba(217, 119, 6, 0.55); }
  55% { transform: scale(1.01); box-shadow: 0 0 0 14px rgba(217, 119, 6, 0); }
  100% { transform: scale(1); box-shadow: 0 14px 34px rgba(180, 83, 9, 0.20); }
}

@media (prefers-reduced-motion: reduce) {
  .needs-mona-trigger-pulse { animation: none; }
}


/* v1.99 handover sprint: role-safe replies + grouped navigation */
nav.tabs {
  display: grid !important;
  grid-template-columns: 1fr !important;
  gap: 8px !important;
  overflow: visible !important;
  padding: 0 !important;
  background: transparent !important;
  border: 0 !important;
  box-shadow: none !important;
  border-radius: 0 !important;
  white-space: normal !important;
}
.tab-group {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  align-items: center;
  gap: 10px;
}
.tab-group-label {
  min-width: 84px;
  color: #8f6f7a;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: .08em;
  text-transform: uppercase;
  padding-inline-start: 2px;
}
.tab-group-row {
  display: flex;
  align-items: center;
  gap: 7px;
  overflow-x: auto;
  overflow-y: hidden;
  padding: 6px;
  border-radius: 22px;
  background: rgba(255,255,255,.82);
  border: 1px solid rgba(183,73,116,.12);
  box-shadow: 0 9px 22px rgba(88,54,64,.06);
  scrollbar-width: none;
  -webkit-overflow-scrolling: touch;
}
.tab-group-row::-webkit-scrollbar { display: none; }
.tab-group-admin .tab-group-row { background: rgba(248,245,255,.90); border-color: rgba(103,68,138,.14); }
.tab-group .tab { min-width: 88px !important; min-height: 38px !important; padding: 8px 11px !important; }
.owner-reply-panel { margin-top: 12px; }
.owner-reply-safety-note {
  margin: 0 0 9px;
  padding: 10px 12px;
  border-radius: 14px;
  background: #fff6df;
  border: 1px solid #efd493;
  color: #6e4c13;
  font-size: 12px;
  font-weight: 800;
  line-height: 1.45;
}
body.branch-console-mode .owner-only-control,
body.branch-console-mode .owner-only-urgent-reply { display: none !important; }
@media (max-width: 640px) {
  .tab-group { grid-template-columns: 1fr; gap: 4px; }
  .tab-group-label { min-width: 0; padding-inline-start: 8px; font-size: 10px; }
  .tab-group-row { border-radius: 20px; }
}

/* v0.3.5 media and hero alignment */
.image-preview-link.media-load-failed::after,
.audio-player.media-load-failed::after {
  content: "Media unavailable";
  display: block;
  margin-top: 8px;
  padding: 10px 12px;
  border: 1px dashed rgba(164,76,105,.35);
  border-radius: 12px;
  color: #8d6f78;
  font-size: 13px;
}
body.rtl .image-preview-link.media-load-failed::after,
body.rtl .audio-player.media-load-failed::after {
  content: "الملف غير متاح";
}